Datacenter Technician â Inventory
Datacenter Technician â Inventory
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Job Description
Responsible foreffective delivery of Datacentre activities. This will include sparing/logistic support to the datacentre team break-fix tasks includes hardware network cabling and supporting installations in an Oracle Cloud Infrastructure (OCI) datacenter.
You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and onsite logistical escalations and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements.
Provide business hours site coverage for Oracle OCI datacenter sites.
Responsibilities
Effective delivery of Datacentre activities. This will include sparing/logistic support to the datacentre team break-fix tasks includes hardware network cabling and supporting installations.
Works primarily at an Oracle datacenter in a mission critical operations environment
Business Hours commitment with flexibility as support on multiple sites within local means a driving license and the ability to reach the datacenter site within 60 mins is beneficial.
Work in close collaboration to other technical teams & non-technical teams (e.g networking compute compliance business operations logistic teams and 3rd parties)
Understand internal customer problem and provide technical solution in timely manner
Participate in the installation monitoring maintenance support and optimization of all production server hardware software
Execute small projects on your own and work with your manager in planning and executing larger scale projects.
Provide sparing/logistic support to other members of the datacentre team
- Rack scanning
- Audits (parts racks cycle counts etc)
- RMA processing
- Part transfers
- Shipping and receiving parts
Preform white glove delivery escort duties
Work within a ticket-based environment. Be aware of and abide by Ticket processes and protocol including OCI Change Management rules.
Able to prioritize ticketing queues resolving escalations and clearing blocking issues to enable continued delivery in accordance with internal polices and service level agreements.
Using provided tools to do proper and timely internal reporting.
This is intended to be a career development role to higher technical positions within the datacentre environment
Working as part of a multi-disciplinary team without friction
Qualifications
Career Level - IC1
Required Experience:
IC
Employment Type
Full-Time
