Lease End Loyalty Associate
Lease End Loyalty Associate
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Job Description
What You Will Bring
Auto finance and lease-end industry experience strongly preferred; or 1-2 years of related experience required
Call center and previous sales experience strongly preferred
High School Diploma or GED
Excellent communication abilities
Ability to multi-task and prioritize goals to meet business objectives
Ability to understand analysis technical processes and business systems
Excellent organizational interpersonal and business system skills
Recall of a broad base of product knowledge
Work Environment
Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .
Who We Are
Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Medical Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
This position is responsible for managing customer facing processes associated with end of term lease accounts. Specific responsibilities include supporting HCA Brand and Dealer loyalty by assisting lease customers with end of term options obligations and providing new vehicle information. Deliver a superior customer experience executing active listening proper tone and excellent communication to anticipate customer wants and needs. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
1. Receive inbound calls from lease-end customers service accounts to include noting coding and updating account information in HCA business systems
2. Initiate outbound calls to lease-end customers to capture end of term intent. Utilize the lease-end WIPS call model to guide advise and educate on new vehicle information to support HCA loyalty
3. All other duties as assigned
4. Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance
Required Experience:
IC
Employment Type
Full-Time
