Digital Business Analyst
Digital Business Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.
The opportunity
Youll work as part of a high-performing team on a broad range of clients and assignments that will stretch and challenge you. Youll be encouraged and expected to take accountability and make an impact.
We are seeking a highly skilled and motivated Conversational AI (Druid) Business Analyst to join our Data & AI Team.
Your key responsibilities
- Collaborate with clients to understand their business needs and define simple technical/functional requirements to be transposed into scripts
- Create and maintain documentation related to conversational flows platform requirements design and user guides
- Work closely with cross-functional teams including developers and solution architects to deliver chatbot solutions
- Designs low complexity conversational flows (e.g. QA flows) within chatbot platform
- Conduct user acceptance testing (UAT) and provide training to end-users
- Actively participate in client meetings to understand requirements and provide tailored solutions
- Conduct project SCRUM ceremonies (e.g. daily stand-ups sprint planning sprint review sprint retrospective) and maintain the status of the project
Skills and attributes for success
- Highly driven autonomous resilient and a team player with a strong work ethic
- Strong analytical and problem-solving skills with a keen attention to detail
- Excellent communication and interpersonal skills with the ability to work collaboratively in a team environment
- Ability to work under tight timelines in cases for multiple project deliveries
- Minimum of 1-3 years of relevant working experience in Conversation design.
- Good English communication skills in appropriate business language
- Ability to analyze and understand business problems and express them in UML or other flow modeling systems
Nice to have
- Certified in UiPath (or any other relevant automation technology) with a minimum of 1 year of practical experience
- French and/or German language skills
What we offer you
At EY youll learn A LOT through experience on a variety of projects for a diverse range of BIG clients.
Get extra vacation days when public holidays fall on a weekend.
Join an EY Community and practice your hobby with your colleagues off-work.
Get plenty of discounts perks and medical coverage.
Free access to Udemy EY Badges
Bookster library
Medical subscription for employees and family members (wife/husband/children)
Life & accident insurance
EAP Employee Assistance Program - Short term confidential counselling services for you and those who live with you.
Are you ready to shape your future with confidence Apply today.
To help create the best experience during the recruitment process please describe any disability-related adjustments or accommodations you may need.
#LI-Hybrid
Code: C
EY Building a better working world
EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.
Required Experience:
IC
Employment Type
Full Time
