Lead Customer Service Associate
Lead Customer Service Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB DESCRIPTION
Coordinate with a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer requests regarding order inquiry as to ship dates problems order changes price lists repairs and RMAs. You will communicate with other departments such as Purchasing Technical Support Logistics Manufacturing Branch Managers Regional Sales Managers Product Managers etc. to resolve customer issues. You will process and follow orders including order entry expediting orders change orders returns monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Help ADI be the customers top choice by supervising an effective Customer Service Organization
Build up your business acumen while learning to address customer needs.
Drive efforts to solve complex problems for the customer.
JOB ACTIVTIES
- Order Processing.
- Order Follow up.
- Manage any type of order inquiry
- Provide calls to customers branches and vendors.
- Work inbound emails daily
- Fulfilment of customer order reports.
- Delivers highest quality of customer service to ADI customers branches and vendors.
- Must be able to function in a team environment and be able to effectively communicate with other team members and Supervision.
- Must be self-motivated and willing to cross-train and assist in other areas as required.
YOU MUST HAVE
- 1 year at minimum of experience Order Support
- Effective and collaborative communication and writing skills
- Strong customer service organization and multi-tasking abilities
- Proficient in Excel Word Outlook and Salesforce
- English advanced spoken and written
- Position located in Quertaro
Possible working hours for the position:
- 6:00am a 3:30pm
- 7:00am a 4:30pm
- 8:00am a 5:30pm
- 9:00am a 6:30pm
- 10:00am a 7:30pm
WE VALUE
- Ability to learn quickly and think outside the box
- An attention to detail
- Excellent organization skills.
- An ability to work as a team player.
- A commitment to discovering ways to improve service
- Positive can-do attitude
WHATS IN IT FOR YOU:
Benefits that go beyond Mexican labor law ensuring your well-being and peace of mind.
A collaborative and inclusive work environment where your contributions are valued.
Opportunities for continuous professional growth and skill development through training mentoring and challenging projects.
Access to cutting-edge tools resources and a supportive team to help you excel.
The chance to work with a global innovative company shaping the future in its industry
#LI-CM1
#LI-Hybrid
Required Experience:
IC
Employment Type
Full-Time
