We are seeking a detail-oriented and knowledgeable Customer Service Representative with a scientific background to join our team. This role is ideal for someone who combines strong communication skills with an understanding of scientific concepts products or services. The ideal candidate will serve as a key liaison between our customers and internal teams ensuring a high level of service and accurate technical communication.
This is a 3 month contract to hire. Salary $18-22/hr depending on experience
Responsibilities:
Respond to customer inquiries via phone email and chat regarding products services and technical specifications.
Assist customers with product selection based on scientific application or technical requirements.
Resolve problems by clarifying the customers issue determining the cause selecting the best solution and following up to ensure resolution.
Collaborate with internal teams to ensure customer satisfaction.
Requirements:
Science degree or previous experience working in a scientific company
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