Senior Technician
Senior Technician
Posted on :
26-08-2025
Employer Active
1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation information technology and services
Position: Senior Technician
Location: Dallas TX/ Kansas City KS
Location: Dallas TX/ Kansas City KS
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Scope and Responsibilities
- Serve as a subject matter expert across telecom platforms (GSM UMTS LTE IP messaging).
- Provide leadership in managing network outages from localized incidents to network-wide events.
- Lead and mentor NOC personnel offering technical guidance and skill development.
- Develop and maintain training programs and operational documentation.
- Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress.
- Support capital program deployments through real-time alarm monitoring initial triage and break-fix change execution.
- Provide 24/7 operational monitoring ticket handling and troubleshooting to ensure network stability and minimize post-deployment issues.
- Monitor KPIs alarms and system degradations escalating where needed to ensure proper implementation and network performance.
- Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
- Respond to alarms from tools such as One Console Splunk OpenSearch NetScout and CyberArk.
- Work closely with deployment teams (e.g. NCI/ATAC) to escalate and resolve service-impacting issues.
- Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
- Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
Technical Experience and Skills
- 4 7 years of technical experience in telecom or network operations.
- Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF BGCF MRF SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).
- Experience working with Automation tools
- Strong expertise in core networking protocols and diagnostic tools.
- Effective leadership communication and documentation skills.
- Proficient in using standard tools such as Microsoft Office and relevant network databases.
Education
- High School Diploma or GED (required).
- Work Schedule and Travel
- Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.
Tek Wissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full-time
Key Skills
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