IVR Chatbot Developer (Genesys focus)

Goldenpick Technologies

Posted on : 26-08-2025

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1 Vacancy

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Job Location

Newark - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 26-08-2025

Job Description

Required Skills & Experience:

3 5 years of hands-on experience in IVR development and omni-channel orchestration on Genesys Cloud CX.
Strong expertise in Genesys Cloud Architect Bot Flows (Voice and Digital channels).
Proven experience in implementing speech recognition TTS (Text-to-Speech) and AI-driven conversational flows.
In-depth knowledge of Genesys Framework APIs SDKs and integration with enterprise systems (CRM ERP Ticketing tools etc.).
Experience with analytics reporting and optimization of IVR/chatbot solutions.
Genesys Cloud CX certification(s) in one or more areas: Inbound Outbound Multi-channel Desktop Integration Recording or Reporting.
Strong problem-solving skills and ability to work in agile environments.
Excellent communication skills for cross-team collaboration.

Employment Type

Full-time

Company Industry

Key Skills

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About Company

Goldenpick Technologies

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