Customer Support Specialist
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
14-08-2025
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
We are seeking a dedicated and detail-oriented Customer Support Specialist to join our dynamic this role you will serve as the primary point of contact for our clients resolving inquiries addressing concerns and ensuring a seamless customer experience. The ideal candidate will possess exceptional communication skills strong problem-solving abilities and a genuine desire to help customers succeed.
Responsibilities
Respond to customer inquiries via phone email and chat in a timely and professional manner.
Resolve technical or product-related issues by collaborating with internal teams.
Maintain accurate records of customer interactions and resolutions.
Provide proactive follow-up to ensure customer satisfaction.
Identify recurring issues and recommend improvements to processes and systems.
Assist in onboarding new customers guiding them through setup and best practices.
Support team projects and contribute to overall service improvements.
Qualifications :
Qualifications
Bachelors degree in Business Administration Communications or related field (preferred).
2 years of experience in customer service or client relations.
Strong verbal and written communication skills.
Ability to multitask and manage priorities in a fast-paced environment.
Proficiency with CRM systems and Microsoft Office Suite.
Problem-solving mindset with a positive customer-first attitude.
Additional Information :
Benefits
Competitive salary ($60000 $65000 per year).
Comprehensive health dental and vision insurance.
Paid time off and company holidays.
401(k) retirement plan with company match.
Professional development and growth opportunities.
Supportive and collaborative work environment.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
