Senior Manager; Aging and Nutrition Services -Congregate Dining

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely and the preschooler whose family needs additional resources. VOAC supports veterans efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes it combines relationship-building volunteers and quality services to lift and support our neighbors efforts to become self-sufficient and reach their full potential.

** The Senior Manager Aging and Nutrition Services - Congregate Dining is responsible for the overall management of the Denver Metro Congregate Dining Program and provides leadership across multiple aging services programs. This includes oversight of Mountain Community Services in Idaho Springs and subcontracted services in Gilpin County working through local program leadership to ensure service quality and compliance.

In addition to serving as the strategic lead for the Congregate Dining Program this role supervises and supports Program Managers overseeing the Handyman Healthy Aging and City Harvest programs. Responsibilities include guiding program development budget planning grant management compliance monitoring and contributing to department-wide strategic initiatives in collaboration with the Associate Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Operations

Ensures that the seniors voice is heard and the seniors ideas play a prominent role in programming.

Oversee program operations for the Denver Congregate Program Mountain Community Senior Nutrition Programs (SNP) Transportation services and building operations ensuring services align with the evolving needs of older adults.

Analyze service statistics demographic trends and best practices to inform program enhancements and responsiveness.

Create and Present Program Reviews

Recruit train supervise and evaluate the Program Managers Program Coordinators and Database Administrator.

Finance and Revenue Generation

Assist the Associate Director in developing and managing program budgets monitoring revenue and expenses to ensure fiscal responsibility.

Identify and pursue funding opportunities including grants and Medicaid reimbursement to enhance program sustainability and service delivery for Congregate and Transportation services.

Track grant spending to ensure timely use of funds and proper allocation of expenses to budget lines.

Compliance and Reporting

Ensure compliance with SUA other funders policies and all regulatory guidelines maintaining accurate records and documentation for Congregate Dining SNP and Transportation services.

Utilize the ServTracker database to manage program data track service metrics and generate reports to support program evaluation and improvement.

Oversee data entry into the SUA database (SUDS) for program compliance and supervise staff responsible for data accuracy.

Prepare and submit grant applications funding proposals and required reports to ensure alignment with

all funding requirements.

Distribute and analyze annual client satisfaction surveys partner staff and volunteer satisfaction surveys

managing outcome measurements to assess program performance.

Community Relations and Outreach

Foster meaningful communication and partnerships with community organizations regulatory bodies

host agencies and service providers.

Plan and implement outreach initiatives to raise awareness of Congregate Dining SNP and

Transportation services and educate the public on the needs of older adults.

Staff and Volunteer Management

Oversee volunteer recruitment orientation and recognition efforts to support program and

transportation needs ensuring all volunteers receive adequate support and supervision.

Supervise and support Program Managers for Handyman Healthy Aging and City Harvest programs

guiding program development budget planning grant management and compliance.

Support to Program and Operations

Act as backup as needed for operational tasks including dining site support data collecting and entering

transportation scheduling and client assessments.

Complete additional tasks as assigned to further program goals and align with agency objectives

SUPERVISORY RESPONSIBILITIES

The jobs that report directly to this position include Program Manager Lead Coordinators Database

Administrator.

Mentors and develops staff using a supportive collaborative (coaching) empowering yet accountable

approach on a consistent basis. Responsibility includes developing team unity and the competencies

noted above (especially AIRS and HHS) in team members and coach direct reports in doing the same.

Anticipated Outcomes

In collaboration with development obtains at least one new funding source annually to support and

maintain current programming.

Within the first year of hire critically evaluate and analyze current staff programing and operations and

implement changes as needed.

Evaluate and implement use of ServTracker or other database for Transportation Program

Within five years (FY30) Congregate Denver and Transportation will be fully self-reliant on grants and

fundraising efforts generated in part by this position and in conjunction with Senior Director ANS and

developments fundraising efforts.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

There is work-related travel. Valid Colorado Drivers License proof of automobile insurance and

satisfactory Motor Vehicle Record (MVR) are required.

Bending Climbing Stooping Kneeling Reaching Crouching Squatting often Lifting (30 to 50 pounds)

Balancing Standing Sitting Hand/Foot motions Walking Seeing (Close and distant vision Detect

Determine Perceive Identify Recognize Judge Observe Inspect Assess Estimate) Depth Perception

Hearing/Listening Speaking/Shouting (Communicate Discern Convey Express Exchange) Use of

Hands/Fingers (Grasping Holding Touching) Thinking Calculating Memory/Recall Exposure to Indoor

and Outdoor environments

POSITION TYPE AND EXPECTED HOURS OF WORK

Full Time Exempt

Monday Friday typical hours between 7am 330pm and designated holidays.

Evening and/or weekend hours may be required based on program events or assigned job duties.

LOCATION

4915 E. 52nd Ave. Commerce City CO 80022

SALARY RANGE: $64000-$67000 annual exempt

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role please contact to begin the Interactive Process.

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health Dental Vision Pet Insurance

Life Insurance

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will remain open until filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

COMPETENCIES

Models core culture attributes of Volunteers of America- Colorado Branch that include Airs

(Accountability Integrity Respect and Service).

Models and pursues with vigor Volunteers of America Colorado Branch three critical virtues of HHH

(Hungry Humble and People Smart).

Ensures all other outcomes are met as required by the funding source and Volunteers of America

Colorado

MINIMUM QUALIFICATIONS OF POSITION

Bachelors Degree in gerontology or related human services field or equivalent experience.

Minimum two years program administration experience preferably in a community centered programs or

related area. Including supervision program development program evaluation grant writing and

reporting and budget management.

Own transportation valid Colorado drivers license and state mandated automobile insurance.

Possess an ability to listen effectively and respond creatively to program participant issues.

PREFERRED QUALIFICATIONS OF POSITION

Two years of experience preferably in elderly nutrition programs.

Knowledgeable in Trauma Informed Care

Fluent in Spanish

KNOWLEDGE AND SKILLS

Proficient in the use of Microsoft Office Suite software and experience with databases.

Strong oral and written communication skills.

Good organizational skills.

Poise and diplomacy in contact with the agency clients donors other service providers and all regulatory

agencies and funding sources.

Comfortable with public speaking and working with a diverse senior population.