Empire State Realty Trust Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased top of tier modernized amenitized and well-located office retail and multifamily assets. ESRTs flagship Empire State Building the Worlds Most Famous Building features its iconic Observatory. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June30 2025 ESRTs portfolio is comprised of approximately 7.8 million rentable square feet of office space 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at and by following ESRT on FacebookInstagramTikTokX and LinkedIn.
POSITION SUMMARY
The Accounts Receivable Specialist is responsible for managing client billing validating transactions overseeing incoming payments and identifying accounting discrepancies. This role also entails preparing monthly tenant invoices and ensuring adherence to all internal control procedures.
RESPONSIBILITIES
BILLING:
Bill monthly rent charges to tenants
Bill electric usage (i.e. submetered ERIF including quarterly ERIF adjustments) and other utility charges
Process HVAC calculations received by Property Management
Process profit sharing and settlement adjustments
Process other billings such as late fees and holdover rent as applicable
Upload escalations billings provided by Property Accountants
Create debit/credit memos to enter batch uploads in Yardi
Prepare monthly rent variances for recurring charges
Generate monthly electric variances and identify 15% differences for operations
Review electric surveys to adjust tenant charges in accordance with each tenants lease
Process works order uploads validate the workorder charge code GL and tax amounts.
Perform account reconciliations upon tenant move-out (or any related changes to tenant occupancy)
Provide uploads to support TXT files for electric charges and rent statements distributed by our billing support group
Distribute letters reflecting changes to additional rent escalations including operating expenses cost of living adjustments and real estate tax adjustments for all applicable tenants as prepared by Property Accountants
CASH:
Review lockbox receipts and save pdf images on shared drive
Apply receipts to tenant ledgers in Yardi Voyager
Scan checks received in office via Chase scanner
Contact tenants regarding open balance
Respond to tenant inquiries regarding their rent bills and ledgers
Research applicable portion of tenant leases to answer routine tenant inquiries
Work with the leasing agents property accountants and lease administrators as necessary
Create and maintain ticklers (utilizing Microsoft Outlook) to track items for inter-departmental follow-up
Reconcile tenant ledgers as needed to ensure accurate handling of tenants accounts and accurate reporting of their account status
Process security deposits in tenant ledger miscellaneous charges and income
Application of zero dollar receiptsas needed
OTHER:
Send the accounts receivable aging report to leasing broadcast director upper management and building attorneys every Monday morning
Prepare monthly close reconciliation
Understand and participate in the departments internal controls
Assist with internal and external audits
Collaborate with the operations department to ensure the accuracy of invoices for reimbursable tenant improvements/alterations
WHAT SUCCESS LOOKS LIKE
Success within this position meets the needs of the company and the tenants.
The ability to clearly communicate work well with all team members within the organization and understand the importance of customer service.
Finding the solution for the tenant inquiries as needed.
REQUIRED SKILLS / ABILITIES
Exceptional written and oral communication skills
Outstanding customer service skills
Strong proficiency in MS Office (Excel and Word)
EDUCATION & EXPERIENCE
Bachelors degree in a related field
5 years experience minimum in commercial real estate
Yardi or other real estate management software experience
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
WHAT YOU CAN EXPECT
At ESRT like our tenants our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer we are committed to maintaining our positive work culture where employees are engaged and can grow and addition ESRT employees embody our Company Culture & Success Factors -
Adaptable you are a self-starter whos able to quickly digest and execute new processes to work both collaboratively and independently
Dynamic you are solutions-oriented aim to improve processes and implement efficiency and offer insightful feedback to improve ESRT
Dependable you take a strong sense of ownership and accountability over your work
Passionate you keep up with industry trends and are excited about the potential to propel the industry forward with a roll-up-your-sleeves attitude
Curious you consistently look for new ways to work smarter not just harder
Ethical you treat others with respect act with integrity in how you perform your work and embrace our collaborative culture
Positive you possess a service-oriented attitude with excellent follow through
BENEFITS
Competitive base salary and bonus
Health/Dental/Vision insurance
Company sponsored Life AD&D STD (with Salary Continuation) and LTD Insurance
Voluntary Enhanced LTD Program
Voluntary Hospital Accident and Cancer Programs
401(k) with 100% match up to 5%
Paid parental leave
Pre-tax transit accounts
Employee Assistance Program for emotional financial and legal support
WELL-BEING
Generous paid time off
Flex Summer Fridays
Employee engagement programs
Volunteer time off
Continuing education
Complimentary Empire State Building Observatory access
Complimentary gym membership and other wellness benefits
Employee Discount Programs
$70000 - $75000 a year
Salary is based on several factors including but not limited to education work experience job location size of property where applicable and/or addition to your base salary ESRT provides discretionary annual bonuses.
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity innovation and the success of our business. We do not discriminate based on race religion color creed national origin sex sexual orientation gender identity or expression reproductive choices age marital status veteran status disability status pregnancy parental status caregiver status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.