Mobile Experience Service Advisor
Mobile Experience Service Advisor
Posted on :
20-08-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
Automotive Service Advisor
No Experience Necessary
No Experience Necessary
We are seeking 1 to 2 customer centric people to assist our guests at Sam Galloway Ford-Lincoln. If you have excellent communication skills are a motivated individual that is willing to learn how to educate and explain service recommendations and demonstrate elite customer service results we want you on our team.
About Sam Galloway Ford-Lincoln
Sam Galloway Ford Lincoln is a fourth generation family owned dealership that has been doing business in Lee County since 1927. We support several different charitable organizations throughout Southwest Florida. Among them are the American Cancer Society the preservation of the Edison-Ford Winter Estates and the Community Cooperative Ministries (The Soup Kitchen) to name a few.
Job Responsibilities
As a Consumer Experience Service Advisor you will be tasked with assisting customers to make Mobile Appointments as well as arranging for pick-up and delivery of customers vehicles and assure that our clients are given a 5 STAR EXPERIENCE.
Additional responsibilities include:
- Prepare a complete and accurate estimate of cost for parts and labor get approval from warranty companies
- Monitor the progress of each vehicle throughout the day
- Update the customers on the status of their vehicles
- Verifying that the final invoice reconciles with the work performed on the repair order
- Be available on the Service drive to meet and greet customers and assure that they are taken care of in a timely manner
- Perform active delivery explain the Multi-Point Inspection and all completed work and charges to the customer
- Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Job Requirements
- Proven track record of achieving exceptional Customer Satisfaction
- The individual must possess a high degree of personal ownership and accountability
- The individual must possess a high degree of integrity and professionalism
- The ability to work in a fast-paced environment
- Self-motivated enthusiastic presence in a team environment
- Team Player
- Excellent communication skills
- Reynolds and Reynolds experience is a plus
- Consistent and stable work history
- Valid in-state drivers license
- High school diploma or GED equivalent required
- Pre-employment background check and drug-screen required prior to being hired
- Professional appearance and work ethic
Benefits
- Family owned and operated
- Stability of an established company
- Experienced and tenured management staff
- Fast paced work environment
- 88 service bays
- We carry over 4 million dollars in parts inventory
- Recently updated facility and equipment
- Weekly pay checks
- Paid vacation up to 3 weeks and holidays for full time employees
- Medical dental and vision plans
- Health savings spending account
- 401k with matching contributions
- Company paid life insurance
We are looking for the individual that believes in
Commitment to customer satisfaction
Honesty
Integrity
Loyalty
&
Loves to make a difference in whatever they do.
If you are looking for all of the above we look forward to meeting you soon.
Compensation: $17.00 - $19.00 per hour
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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