Inbound Customer Service Representative
Inbound Customer Service Representative
Posted on :
16-08-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Schedule:
- Mondays to Fridays 9:00 am to 6:00 pm
- Client time zone: AEST (Brisbane AU)
About the Role:
We are seeking a highly motivated and customer-focused Inbound Customer Service Representative to join our team. This role involves handling inbound customer calls processing orders resolving inquiries and managing escalations in a professional and timely manner. You will be the first point of contact for our customers ensuring every interaction leaves a positive impression and strengthens our reputation for outstanding service.
Key Responsibilities:
- Handle inbound calls from customers addressing inquiries complaints and service requests with professionalism and empathy.
- Process customer orders accurately and efficiently.
- Escalate complex issues to the appropriate department or supervisor for resolution.
- Maintain accurate records of customer interactions orders and issues in the company s CRM system.
- Ensure timely follow-up on customer inquiries and complaints to achieve prompt resolution.
- Provide product or service information to customers and guide them through processes when necessary.
- Collaborate with other departments to address customer needs or operational concerns.
- Meet or exceed performance targets including call handling time resolution rate and customer satisfaction scores.
Requirements
- Proven experience in inbound customer service call centre operations or related roles.
- Excellent verbal communication and active listening skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in using CRM systems and order-processing tools.
- High attention to detail and accuracy in data entry.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Strong organisational and time-management skills.
Preferred Attributes:
- Experience in the utilities energy or gas distribution industry (advantageous but not essential).
- Familiarity with call escalation procedures and service recovery strategies.
Benefits
Independent Contractor Perks:
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
ZR26358JOB
Proven experience in inbound customer service, call centre operations, or related roles. Excellent verbal communication and active listening skills. Strong problem-solving and conflict resolution abilities. Proficiency in using CRM systems and order-processing tools. High attention to detail and accuracy in data entry. Ability to work in a fast-paced environment while maintaining professionalism. Strong organisational and time-management skills. Preferred Attributes: Experience in the utilities, energy, or gas distribution industry (advantageous but not essential). Familiarity with call escalation procedures and service recovery strategies.
Employment Type
Full Time
Company Industry
Key Skills
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