Appointment Administrator
Appointment Administrator
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28000 - 32000
1 Vacancy
Job Description
Job Description:
We are searching for a friendly positive & professional Appointment Administrator to work closely with other team members to provide outstanding patient experience by answering questions and handling complaints.
The appointment administrator is our first point of contact with our practice and we only have one chance to make a great first this position they will handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to patients to understand the reason for their call address all questions or complaints and provide an accurate and efficient response.
To be a successful appointment administrator you should be patient-focused detail oriented and efficient. You should be polite reliable knowledgeable and adaptable.
Job Qualifications
Responsibilities:
Communicate effectively through several channels including text email & phone
Manage incoming and outgoing calls to book appointments
Identify and assess patient s needs to achieve satisfaction
De-escalate situations involving dissatisfied patients offering patient assistance and support
Meet patient experience team targets and call handling quotas
Provide appropriate solutions and alternatives follow up to ensure resolution
De-escalate situations involving dissatisfied patients offering patient assistance and support
Keep records of patient interactions create patient records and file documents
Follow communication procedures guidelines and policies
Go above and beyond to provide outstanding patient experience
Requirements
Requirements:
Possess our core values of commitment quality respect communication and teamwork
Are comfortable speaking English
Understand what it takes to deliver a great customer experience
Can keep high activity and motivate yourself
Have a positive and a can-do attitude
Have excellent communication skills
Retain knowledge of systems & processes
Remain calm under pressure
Flexible
Organizational skills & ability to multitask
Have a keen attention to detail
Should be Fast & Efficient without sacrificing the quality of their work.
Benefits
Benefits
Salary: We offer a competitive salary that reflects your experience and skills.
Healthy Work Environment: A supportive positive and inclusive workplace that promotes your well-being and growth.
HMO: Enjoy great health insurance to keep you covered.
Paid Time Off: Generous vacation days holidays and sick leave to help you recharge.
Company-Provided Equipment: Get a PC or laptop from the company to help you do your best work whether youre in the office or working remotely.
Free Shuttle: Convenient and comfortable shuttle service to make your commute easier.
Free Meals: Enjoy free meals to keep you fueled and focused during the day!
Other perks: Day shift schedule and a bunch of other fun perks like company events. (Year-end Party Summer Outing Monthly Gathering etc.)
Requirements: Possess our core values of commitment, quality, respect, communication and teamwork Are comfortable speaking English Understand what it takes to deliver a great customer experience Can keep high activity and motivate yourself Have a positive and a can-do attitude Have excellent communication skills Retain knowledge of systems & processes Remain calm under pressure Flexible Organizational skills & ability to multitask Have a keen attention to detail Should be Fast & Efficient without sacrificing the quality of their work.
Employment Type
Full Time
