Operations & Marketing Coordinator (QAS)
Operations & Marketing Coordinator (QAS)
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54000 - 54000
1 Vacancy
Job Description
This is a remote position.
Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.
Implement and maintain comprehensive SOPs for all business processes across both companies
Manage client communications including email triage responding to inquiries within 4 hours and proactive service coordination
Generate and send invoices within 48 hours of service completion and manage accounts receivable follow-up
Coordinate shift changes service bookings and maintain accurate job cards/timesheets in CRM systems
Manage email inbox to maintain under 10 items with zero emails older than 24 hours requiring action
Handle quoting processes for Murphy s Fencing including client inquiries and quote generation
Execute marketing activities including social media management content creation lead generation and email marketing campaigns
Maintain client funding budgets and ensure accurate financial tracking
Gather client feedback manage Google reviews and implement aftercare sequences
Support software migrations and system integrations as businesses transition platforms
Create and maintain documentation for compliance requirements
Manage general administrative tasks and organizational systems
Scope:
Support two distinct businesses: Adventure Support (NDIS services) and Murphy s Fencing (construction/trades)
Act as primary point of contact for client communications across both businesses
Manage complete financial administration including invoicing accounts receivable and budget tracking
Own email management and communication systems for both companies
Lead marketing efforts particularly for Murphy s Fencing as the newer business requiring growth
Support system migrations and technology integrations as businesses evolve their tech stack
Create and maintain operational documentation and standard operating procedures
Coordinate between different software platforms and ensure data accuracy across systems
Manage both recurring NDIS services and project-based fencing work with different operational requirements
Provide flexible support based on business priorities shifting focus between companies as needed
Requirements:
Strong background in marketing with experience in social media management content creation and lead generation
Proficiency with CRM systems (experience with ShiftCare Zengo Flow Logic or similar platforms preferred)
Experience with project management tools (Trello ClickUp Asana) and process documentation
Knowledge of email marketing platforms (MailChimp or similar) and automation tools
Understanding of invoicing systems and basic accounting principles
Excellent written and verbal communication skills with ability to represent businesses professionally
Fast learner with ability to adapt to new software platforms and systems
Experience with Google Workspace file organization and digital documentation
Understanding of Australian business practices and compliance requirements
Ability to work independently and manage multiple priorities across different industries
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Employment Type
Full Time
