In Room Dining Waiter
In Room Dining Waiter
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Job Description
An exceptional opportunity presents itself for an In Room Dining Waiter to join the Food & Beverage Department at Raffles London at the OWO.
Reporting into In Room Dining Supervisor you will be responsible for preparing orders set trays and delivering items to guest rooms in an attentive and efficient manner assist with Mini bar amenities and ensuring to provide excellent quality service as per the Hotel Standard Operating Procedure.
Additionally responsible for maintaining cleanliness at work and guest areas by clearing collecting and returning food and beverage items to proper area. Also serve food courses and beverages to guests.
Specifically as the In Room Dining Waiter your responsibilitys will include:
- Setting tables trays according to type of food ordered and the hotels service standards.
- Performing opening and closing procedures established for the department.
- Accurately records pre-checks and picks-up all food and beverage orders
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Present physical and accurate check to guest and complete the payment process.
- To have a full knowledge of the food & beverage items & their specifications menu prices recipes style of service and other preferences and the ability to recommend Food & Beverage combinations and up sell alternatives.
- Check with the guest regarding the satisfaction of the meal.
- Completing closing duties including restocking items.
- Maintaining cleanliness of work areas chinaware glassware etc. throughout the day.
- Ensuring communication between Kitchen Order taker and service team members.
- Monitor operating supplies equipment and reduce spoilage and wastage successfully.
- Being knowledgeable to operate the hotels point of sales (POS) system other order taking systems or hand held devices inventory software etc.
- Perform any other assigned reasonable duties and responsibilities as assigned or as requested
Who are we looking for
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills both written and spoken.
- An understanding and willingness to contribute to a 24h operational schedule when required.
- Flexibility with shifts as per business demand
- Be courteous professional and provide efficient service
Qualifications :
Essential
- Ability to communicate clearly and efficiently in English both verbal and written.
- Recent experience within in room dining or a similar role.
- Market knowledge of competitors and event industry trends.
- Strong food and beverage knowledge.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- To be detail oriented and to work within a team.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
- Previous experience within a luxury hotel environment working with LQA Forbes 5* or equivalent standards.
Additional Information :
Why join our Raffles team
Not only will you be joining one of the worlds best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events whether thats a pub quiz team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accors extensive brand portfolio.
What are the Raffles Values
Be You: Be creative innovative and enthusiastic showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
