Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative with experience in the Waterworks industry to join our team at our Waterworks location in Abbotsford this role you will be the primary point of contact for our valued customers providing exceptional service and support through various channels including phone email and in-person interactions.
- Answer customer inquiries promptly and professionally addressing their needs and concerns
- Process sales orders quotes and returns accurately and efficiently
- Identify customer needs and recommend appropriate products or solutions
- Collaborate with sales teams to generate leads and close sales opportunities
- Follow up on backorders and provide accurate delivery information to customers
- Resolve customer issues in accordance with company policies and procedures
- Maintain up-to-date customer records and contact information
- Support counter sales activities as part of the team
- Assist in processing warranty claims and returns
- Contribute to a positive and collaborative work environment
- Perform other tasks as assigned by the manager
Qualifications :
- High school diploma or equivalent; college or university degree is an asset
- Minimum of 1 year experience in customer service within the Waterworks industry or related experience
- Proficiency in Microsoft Office suite (Word Excel Outlook)
- Outstanding verbal and written communication skills
- Excellent interpersonal and relationship-building abilities
- Strong problem-solving skills and attention to detail
- Ability to identify customer needs and provide effective solutions
- Proficiency in learning and operating customer relationship management (CRM) software
- Capability to work efficiently in a fast-paced environment while managing multiple tasks
- Intermediate math skills for processing orders and calculating quotes
- Team-oriented mindset with a positive attitude
- Ability to adapt to changing priorities and work under pressure
- Knowledge of infrastructure products or industry-specific experience is a must
Additional Information :
Salary Range: $50000 to $60000 annually (depending on experience and performance)
EMCO is an equal opportunity employer and is committed to maintaining a discrimination harassment and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity equity and inclusion in our workplaces. All employment decisions are based on business needs job requirements and individual qualifications without regard to race colour creed place of origin sex sexual orientation gender gender identity gender expression religion family or parental status or any other characteristic protected by the law. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.
EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information please contact .
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
