Dispatcher
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1 Vacancy
Job Description
Job Summary
The Dispatcher coordinates/monitors Water Tech Service Operations. Performs all tasks in a manner that
reflects the companys commitment to service readily assisting both internal and external customers
at every available opportunity.
Key Characteristics (Highlight characteristics required to succeed in the role)
Analytical and problem solving skills
Communication skills
Strong interpersonal and leadership skills
Strong organizational and analytical skills
Duties & Responsibilities
Endeavors to maintain harmonious relations with customers at all times.
Coordinates activities with Service Technicians and appropriate department Managers including Plant Managers or their designated representatives.
Acts as an information source for company Managers on field information.
Receives customer requests for service.
Acts as the first step in creating the service call and schedule.
Gathers pertinent information - determines type of equipment necessary supplies and test equipment required to execute the service call.
Receives and processes salt/chemical orders from Sales Service and customers.
Dispatches Service Technicians and equipment from Service Center or diverts equipment in route if necessary to the appropriate job sites.
Maintains contact with Service Technicians and customers while on duty to ensure 100%
accountability.
The job description is not designed to capture all the employees responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.
Maintains various records and logs. These may include but are not limited to daily productivity reports time logs and various schedules.
Alerts all pertinent Managers to developing field situations and customer related call ins.
Requires transfer of information at shift change.
Enters job specific data into the computer.
Other duties as assigned
Knowledge Skills & Abilities
Demonstrated ability to work independently and with teams
Strong oral and written communication skills
Ability to manage multiple high level priorities simultaneously
Add to Posting for Analytical Instrument roles Additional Information
Why Youll Love Working Here!
In diversity lies strength - We strive to be a workplace that is inclusive and empowers people to contribute their best
Recognition and rewards for your hard work and achievements
Opportunity for new challenges - We are growing and love to promote from within
An excellent leadership team and a collaborative culture that values innovation
At all levels of the organization we recognize talent and want to help you build your sustainable career!
At Veolia we realize diverse teams make smarter decisions deliver better results and build stronger communities. Were an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets we also offer competitive compensation and benefits that include:
Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute but a guide and offers will be based on the individual candidates knowledge skills experience and market conditions as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate the offer may be lower or higher than the stated range: $21-26.92 usd/hr.
Medical Dental & Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement
Disclaimer: The salary other compensation and benefits information is accurate as of the date
of this posting. The Company reserves the right to modify this information at any time subject
to applicable law.
****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer
will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this
opportunity****
Water Tech does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of Water Tech and no fee will be due.
Qualifications :
Education & Experience
Required:
HS Diploma or GED Equivalent
3-years work experience demonstrated Customer Service skills.
Proficiency in Microsoft Office (Word Excel Powerpoint SAP) Proficient keyboarding skills.
Eligibility Requirements:
Ability and willingness to support services to include but not limited to industrial facilities manufacturing facilities and power industry facilities.
Ability and willingness to work alternate work schedules.
Ability and willingness to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
Preferred (if applicable):
Associates Degree in Business or Science.
College coursework Chemistry eight hours.
1 year work experience in Dispatch for a Service Industry.
1 year work experience with multi line telephone and two way radio communications.
Working DOT knowledge.
Experience with Water Treatment Industry in Logistics or Services.
Desired Work Traits;
Clear Thinker-ability to identify and prioritize action items quickly and efficiently.
External Focus-Considers impact of actions and decisions on customers industry and public viewpoint. Measures performance through customer perception.
Continuous Learner-strives to increase knowledge skill and experience in function and industry.
Excellent demonstrated professional communication skills-verbal and written.
Teamwork skills
Ability to apply to carry out instructions furnished in written oral and diagram form
Troubleshooting and problem solving skills
Dependable accountable and diligent
Initiative
Additional Information :
- Working primarily in office environment
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
