Manager of Patient Relations and Interpretation Services
Manager of Patient Relations and Interpretation Services
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
The Manager Patient Representatives and Interpretation Services reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
Serves as a key hospital advocate for a consistently high level of patient focus through NMH. The Manager brings the voice of the patient - and family visitor etc. - to all elements of hospital operations. Manages processes related to addressing patient concerns and feedback manages and improves the daily operations of the Patient Representatives department and plays a major role in institution-wide initiatives to focus the hospitals attention on service and responsiveness to patients. Ensures compliance with regulatory requirements related to Patients Rights interpretation/translation services and patient grievance policies.
Responsibilities:
- Plans directs and manages the overall operation of the Patient Representative Department.
- Directs the investigation and resolution of patient and family concerns questions complaints and comments.
- Investigates tracks analyzes and reports patient feedback data and trends. Identifies opportunities for improvement based on these trends.
- Manages interpretation and translation services for NMH.
- Under the direction of the Director Patient Experience designs plans and implements evolving programs aimed at increasing sensitivity and responsiveness to patients.
- Designs and implements broad-based programs and methods to bring patient concerns ideas and opportunities to all parts of the NMH organization and affiliates.
- Leads assessment of unmet special service needs and champions the interests of patients and families.
- Directs the development revision and implementation of policies guidelines and standards related to patient rights.
- Ensures compliance with regulatory and accreditation requirements related to patient grievance/complaint practices grievance resolution times interpretation/translation services and patients rights.
Qualifications :
Required
- Bachelors Degree.
- Minimum of seven years of relevant experience; could include hospital operations and administration quality improvement and/or customer service in health care or another relevant field.
Preferred
- MBA/MHA/MSN or equivalent.
- Clinical experience.
- Leadership experience at Academic Medical Center
Additional Information :
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
