Technical Trainer - Automotive (Brake Pads)
Technical Trainer - Automotive (Brake Pads)
Posted on :
26-08-2025
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1 Vacancy
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Job Description
Job Summary
This position is with GRI Engineering and Development LLC (a division of MAT Holdings Inc.). GRIE holds a significant market share in the aftermarket braking segment offering a complete line of brake rotors drums and friction components. This position is responsible for in-the-field training for automotive brake customers.
Principle Responsibilities
- Assist customers commercial sales team with in-the-field support and understanding including but not limited to braking systems and components.
- Develop and maintain relationships with the customers commercial sales team to help retain and grow the existing business as well as pursue lost and potential accounts
- Support customers commercial sales team by scheduling travel into individual
- markets to:
- Perform installer customer visits with account and sales managers to
- promote and educate on key features and benefits.
- Present technical and non-technical information on brake systemscomponents and installations to different audiences (one person to small groups). The Best Practices checklist provides content examples.
- Conduct technical and non-technical training sessions in various atmospheres (regional shows or new store openings national sales meetings or strategic account events trade shows etc.).
- Problem-solve any customer issues related to the brake systemmanufacturer and industry and respond to any impromptu or urgent topics discussed during customer visits.
- Review industry updates and escalate concerns to internal contacts for responding to field research inquiries and complaints.
- Visit customer store locations and build relationships with teams to discover additional field feedback market changes that affect business and trends that require follow-up travel or extended presence within the region.
Extensive travel (up to 75%) to various locations across the US
- .All major markets within each region must be traveled to at least twice a year prioritizing installer customer visits during these visits with direction from the customers commercial sales team.
- Plan all region-specific travel with the customers commercial sales team emphasizing commercial sales teams availability to prioritize field presence.
- Coordinate customer visits training sessions and content initiatives based on field feedback and commercial sales teams availability to optimize efficiency during travel.
- Understand customer commercial sales promotions and programs for all regional markets.
- Maintained customer visit call reports on a timely basis as well as participated in weekly and monthly team conference calls.
- Attend yearly internal company training with corporate R&D and manufacturing sites.
- Available for urgent and impromptu projects that may require out-of-region travel.
Qualifications :
Competencies
- Knowledge of OE and aftermarket brake systems and components.
- Familiar with vehicle maintenance and diagnostics.
- Strong written and verbal communication skills with the ability to present different types of material.
- Proven communicator and effective while engaging audiences in various settings to increase the understanding of participants on products and product lines.
- Excellent conflict resolution skills both on an individual basis and group level.
- Proven negotiator and sound decision-making in a timely and confident manner.
- Great team player willing to assist in non-routine tasks or those outside the home region.
- Delivers on commitments proactive follow-up skills and shows consistency between words and actions
- Persuasive and able to influence outcomes to the mutual benefit of all involved.
- Highly organized results-driven and capable of working in a fast-paced environment.
- Must be able to interface with clients and maintain a professional image.
- Strong commitment to customer satisfaction and quality of work performed.
- Instructional Training Experience (classroom or on-the-job preferred).
Education/Experience
- Associates degree or equivalent experience.
- Minimum of 5 years on-the-job experience (service departments dealershipsvehicle maintenance etc.) or equivalent combination of education and experience. Automotive Technical experience in Brake Systems / Repair - State or ASE/Master Certifications a plus.
- Strong proficiency in Microsoft Office applications
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Department / Functional Area
Key Skills
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