Global SAP Delivery Senior Manager
Global SAP Delivery Senior Manager
Posted on :
21-08-2025
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1 Vacancy
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Job Description
One of our clients is looking for a highly experienced and strategic Global SAP Service Delivery Manager to lead our SAP service operations worldwide. This is a critical leadership role requiring a seasoned professional with a deep understanding of SAP ecosystems cross-business alignment and the intricacies of global service delivery models. Youll be instrumental in ensuring the consistent high-quality and effi cient delivery of SAP services across our organization.
Key Responsibilities
- Global Service Delivery Leadership: Oversee and optimize the end-to-end delivery of all SAP services globally ensuring alignment with business objectives and service level agreements (SLAs).
- Cross-Business Alignment: Act as a key liaison between IT and various business units translating business needs into technical requirements and ensuring SAP services effectively support organizational goals and strategies. Youll need a strong understanding of how different business functions interact with and rely on SAP.
- Service Model Management: Deeply understand and manage the operational aspects of a multi-tiered service delivery model including L1 L2 and L3 support structures. This includes defi ning processes setting performance metrics and ensuring seamless escalation paths.
- Incident and Problem Management: Drive best practices in incident management and problem resolution within the SAP landscape. Implement proactive strategies to minimize downtime and ensure rapid recovery from service disruptions.
- Vendor and Partner Management: Manage relationships with external SAP service providers and partners ensuring they meet contractual obligations and deliver high-quality services.
- Team Leadership and Development: Lead mentor and develop a global team of SAP service delivery professionals fostering a culture of excellence
Requirements
Qualifications
- 15-20 years of progressive experience in SAP service delivery with a significant portion in a global leadership or management role.
- Extensive experience with various SAP modules and their integration within a complex enterprise landscape.
- Demonstrated expertise in managing L1 L2 and L3 support models and a deep understanding of ITIL principles particularly incident problem and change management.
- Proven ability to align IT services with business strategies and to effectively communicate technical concepts to non-technical stakeholders.
- Strong leadership skills with experience managing diverse geographically dispersed teams.
- Excellent communication negotiation and stakeholder management skills.
- Bachelors degree in Computer Science Information Technology or a related field; Masters degree preferred.
- ITIL certification is highly desirable.
SAP service delivery
Employment Type
Full Time
Key Skills
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