Global SAP Delivery Senior Manager

Bangalore - India

Monthly Salary: Not Disclosed

Experience Required: 15-20years

Posted on: 21-08-2025

Vacancies: 1 Vacancy

Job Summary

One of our clients is looking for a highly experienced and strategic Global SAP Service Delivery Manager to lead our SAP service operations worldwide. This is a critical leadership role requiring a seasoned professional with a deep understanding of SAP ecosystems cross-business alignment and the intricacies of global service delivery models. Youll be instrumental in ensuring the consistent high-quality and effi cient delivery of SAP services across our organization.

Key Responsibilities

Global Service Delivery Leadership: Oversee and optimize the end-to-end delivery of all SAP services globally ensuring alignment with business objectives and service level agreements (SLAs).
Cross-Business Alignment: Act as a key liaison between IT and various business units translating business needs into technical requirements and ensuring SAP services effectively support organizational goals and strategies. Youll need a strong understanding of how different business functions interact with and rely on SAP.
Service Model Management: Deeply understand and manage the operational aspects of a multi-tiered service delivery model including L1 L2 and L3 support structures. This includes defi ning processes setting performance metrics and ensuring seamless escalation paths.
Incident and Problem Management: Drive best practices in incident management and problem resolution within the SAP landscape. Implement proactive strategies to minimize downtime and ensure rapid recovery from service disruptions.
Vendor and Partner Management: Manage relationships with external SAP service providers and partners ensuring they meet contractual obligations and deliver high-quality services.
Team Leadership and Development: Lead mentor and develop a global team of SAP service delivery professionals fostering a culture of excellence

Requirements

Qualifications

15-20 years of progressive experience in SAP service delivery with a significant portion in a global leadership or management role.
Extensive experience with various SAP modules and their integration within a complex enterprise landscape.
Demonstrated expertise in managing L1 L2 and L3 support models and a deep understanding of ITIL principles particularly incident problem and change management.
Proven ability to align IT services with business strategies and to effectively communicate technical concepts to non-technical stakeholders.
Strong leadership skills with experience managing diverse geographically dispersed teams.
Excellent communication negotiation and stakeholder management skills.
Bachelors degree in Computer Science Information Technology or a related field; Masters degree preferred.
ITIL certification is highly desirable.

SAP service delivery

Key Responsibilities

Global Service Delivery Leadership: Oversee and optimize the end-to-end delivery of all SAP services globally ensuring alignment with business objectives and service level agreements (SLAs).
Cross-Business Alignment: Act as a key liaison between IT and various business units translating business needs into technical requirements and ensuring SAP services effectively support organizational goals and strategies. Youll need a strong understanding of how different business functions interact with and rely on SAP.
Service Model Management: Deeply understand and manage the operational aspects of a multi-tiered service delivery model including L1 L2 and L3 support structures. This includes defi ning processes setting performance metrics and ensuring seamless escalation paths.
Incident and Problem Management: Drive best practices in incident management and problem resolution within the SAP landscape. Implement proactive strategies to minimize downtime and ensure rapid recovery from service disruptions.
Vendor and Partner Management: Manage relationships with external SAP service providers and partners ensuring they meet contractual obligations and deliver high-quality services.
Team Leadership and Development: Lead mentor and develop a global team of SAP service delivery professionals fostering a culture of excellence

Requirements

Qualifications

15-20 years of progressive experience in SAP service delivery with a significant portion in a global leadership or management role.
Extensive experience with various SAP modules and their integration within a complex enterprise landscape.
Demonstrated expertise in managing L1 L2 and L3 support models and a deep understanding of ITIL principles particularly incident problem and change management.
Proven ability to align IT services with business strategies and to effectively communicate technical concepts to non-technical stakeholders.
Strong leadership skills with experience managing diverse geographically dispersed teams.
Excellent communication negotiation and stakeholder management skills.
Bachelors degree in Computer Science Information Technology or a related field; Masters degree preferred.
ITIL certification is highly desirable.