Customer Operations Director -
Customer Operations Director -
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Salary Not Disclosed
1 Vacancy
Job Description
Position : Customer Operations Director
Work Hours (Client) : 8:00 AM 5:00 PM CST 3:00 PM 12:00 AM SAST Monday Friday
Pay Range : $1500 - $2000 USD/month (varies based on skill set and experience level)
Location of Search : South Africa
Work Location : REMOTE
Company/Client Overview:
We re a high-velocity marketing partner for dental practices across North two years we ve tripled revenue added & retained distributed clients and have built a reputation for going the extra mile to deliver outcomes & experiences for our clients all at startup speed. We re now scaling our Ops backbone if you love building processes owning client relationships and stretching yourself in a growth environment this is your seat at the table.
Duties and Responsibilities:
What You ll Own
1 Client Onboarding
- Run kickoff calls capture assets and guide practices through our intake playbook.
- Build and track onboarding tickets in ; keep timelines on course until launch.
- Deliver a clear recap email milestone roadmap for every new short ensure our customers never have to worry about what is happening with their service.
2 Content Management & QA
- Manage the calendar for service-page builds blog articles and Google Business Profile posts in coordination with Ops Manager.
- Coordinate with Web-Dev to ensure each page meets our spec (5-paragraph content image/text balance FAQ block CTA modules).
- Proof scrub for SEO best practices and publish zero placeholder copy goes live.
3 Client Performance & Communication
- Monitor production new-patient counts and lead flow; turn raw data into simple insights.
- Send proactive mid-month updates and deliver polish in all client touch points.
- Flag trends and partner with Ad-Ops or Web-Dev to keep clients two steps ahead of any potential issues.
4 Process Improvement
- Document and refine workflows in Figma Notion so the team scales without friction.
- Spot gaps automate repetitive steps and introduce lightweight reporting then iterate.
Minimum Requirements:
Language requirement: Excellent English Communication Skills
Education: Bachelors Degree (ideally)
Experience: 3 years of related experience
Must-Have Background
- 3 years in a client-facing operations account management or project-management role (agency SaaS or tech-enabled service).
- Proven experience running onboarding and content calendars end-to-end.
- Fluency with HubSpot (or similar CRM) Google Workspace and a ticketing/Kanban tool.
- AI Familiarity
- Excellent written and spoken English with a confident professional tone.
- Comfortable working 3 PM 12 AM SAST.
Bonus Points
- Healthcare or dental-industry exposure.
- Familiarity with Webflow CMS Looker Studio or Zapier automations.
- Prior ownership of SEO content or reporting.
You ll Thrive Here If You
- Own outcomes without waiting for permission.
- Translate data into plain English clients understand exactly how we re driving growth.
- Love hyper-growth settings where yesterday s process becomes today s baseline.
- Communicate crisply in Slack Zoom and email; time-zones are a superpower not a hurdle.
- Think in systems and feel at home inside Kanban boards SOP docs and KPI dashboards.
Employment Type
Full-time
