Hospitality Manager
Hospitality Manager
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14000 - 16000
1 Vacancy
Job Description
A luxury safari lodge in Hoedspruit is seeking an experienced and dynamic Hospitality Manager to oversee the Guest Delight Division. The successful candidate will ensure that all guests receive a world-class tailor-made experience while managing the team beverage operations and administrative functions.
Qualifications and Experience Required:
Diploma in Hospitality or Lodge Management.
Minimum 3 5 years Hospitality Management experience in a 5-star boutique operation or Big 5 reserve in a similar lodge environment.
Strong knowledge of beverages and beverage control.
Proven administrative skills.
Experience in purchasing stock control systems and stocktakes.
Hospitality and service training experience.
Code 8 driver s licence.
Must have own transport.
Key Responsibilities:
Guest Experience Management:
Ensure all guests have a tailor-made world-class experience through personal interaction.
Oversee dining operations including early morning tea breakfast lunch high tea dinner bush dinners and special drink stops.
Build and maintain relationships with new and repeat guests.
Promote a culture of guest care and interaction within the team.
Innovate and enhance the guest experience to ensure it remains fresh and modern.
Beverage Control:
Manage the Beverage Stock Control Division within the Guest Delight Service Department.
Implement and maintain daily stock management and control systems.
Ensure adequate stock levels and oversee stock administration stocktakes and reconciliation.
Manage purchasing receiving and storage of beverage stock.
Maintain storeroom cellar and fridge control.
Meet or exceed beverage sales targets.
Assist management with administrative duties related to beverage operations.
Team Management:
Ensure the right people are in the right positions and are guest-focused.
Promote a culture of going the extra mile and continuous learning.
Recognise excellent guest feedback and address negative feedback constructively.
Conduct regular training workshops and manage team performance.
Oversee leave cycles and annual leave of the team.
Additional Responsibilities:
Work closely with the Guest Delight Food Division to ensure service exceeds guest expectations.
Assist at Front of House during guest arrivals departures or lodge site inspections.
Build and maintain relationships with the community owners suppliers and affiliated lodges.
Employment Type
Full Time
