Help Desk Analyst 4

DKMRBH Inc

Posted on : 11-08-2025

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1 Vacancy

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Job Location

Chesterfield County, VA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 11-08-2025

Job Description

The Help Desk Analyst will support VSPs new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account set up the account establish account users assist with getting users access to the employer ePortal update account information and user information and perform other duties as assigned.

The person selected for this position will work full-time onsite at Virginia State Police Headquarters 7700 Midlothian Tpke North Chesterfield VA 23235. Working hours are Monday through Friday 8:30am to 5:00pm excluding state holidays.

Knowledge Skills and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions In addition customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook).

Skill

Required / Desired

Amount

of Experience

Advanced computer skills are required that aligns with the Job Description

Required

Years

Ability to multitask and to determine root cause of problems and implement solutions

Required

Years

Ability to resolve issues by gathering and analyzing data reasoning logically and drawing valid conclusions

Required

Years

customer relations skills

Required

Years

good verbal and written communication skills

Required

Years

proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook)

Required

Years

Employment Type

Full-time

Company Industry

Key Skills

Apply Now

About Company

DKMRBH Inc

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Help Desk Analyst 4

DKMRBH Inc

Job Description

Employment Type

Company Industry

Key Skills

About Company

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