The Technical Support Analyst will support VSPs new job applicant background check and employment background check program that uses criminal justice data to help employers assess if an applicant is qualified for a position or if the employee remains qualified after the employee was involved with a criminal justice event. The incumbent will apply advanced computer and analytical skills to research and resolve customer facing automated workflow problems. This includes tracking background requests and subsequent processing to ensure processing occurs in a timely and accurate manner. When problems are identified the incumbent is responsible for researching and resolving problems. Data analysis will often be required to identify and resolve problems. The incumbent will prepare briefings reports and evaluations on system efficiency and perform other duties as assigned.
The person selected for this position will work full-time onsite at Virginia State Police Headquarters 7700 Midlothian Tpke North Chesterfield VA hours are Monday through Friday 8:30am to 5:00pm excluding state holidays.
Knowledge Skills and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions and resolve issues by gathering and analyzing data reasoning logically and drawing valid addition customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook).
| Skill | Required / Desired | Amount | of Experience |
| Advanced computer skills | Required | 5 | Years |
| Ability to multitask | Required | 5 | Years |
| Ability to determine root cause of problems and implement solutions and resolve issues by gathering and analyzing data reasoning logically. | Required | 5 | Years |
| Customer relations skills | Required | 5 | Years |
| Good verbal and written communication skills | Required | 5 | Years |
| Proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook). | Required | 5 | Years |
Technical Support Analyst 2
