 Help Desk Analyst
 Help Desk Analyst
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1 Vacancy
Job Description
Job Title:
Help Desk Analyst (Onsite)
Location:
Chesterfield VA
Duration:
9 Months
Pay Rate:
$28/hr on C2C / 1099 all inclusive (OR) $25/hr on W2
Interview Process:
In-Person
Job Description
The Help Desk Analyst will support clients new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account set up the account establish account users assist with getting users access to the employer ePortal update account information and user information and perform other duties as assigned.
Knowledge Skills and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions In addition customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook).
Top Skills & Years of Experience
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Advanced computer skills are required that aligns with the Job Description
Required
8
Years
Ability to multitask and to determine root cause of problems and implement solutions
Required
8
Years
Ability to resolve issues by gathering and analyzing data reasoning logically and drawing valid conclusions
Required
8
Years
customer relations skills
Required
8
Years
good verbal and written communication skills
Required
8
Years
proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook)
Required
8
Years
Recruiter Details:
Name:
Contact : Eight three two - Two one nine - Three two six three
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.
Employment Type
Full-time
