Non-Emergency Healthcare Transportation Provider - Customer Service
Non-Emergency Healthcare Transportation Provider - Customer Service
Posted on :
15-08-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
What to Expect
Assist members:
o With transportation to and from appointments
o Ensure those waiting for a ride receive transportation
o In resolving issues with previous appointments
o With a transportation recovery where a scheduled trip has failed
o With benefits eligibility
Given the nature of certain types of calls some members may express feelings of distress impatience fear or anxiety. This can pose a challenging situation to handle. However the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.
Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.
Collaborating with various departments within Non-Emergency Transportation Provider to effectively address and resolve transportation and eligibility issues.
Capabilities of Top-Performing Agents
Familiarity and or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided.
Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.
Display patience empathy ability to manage stress and ability to work under pressure.
Demonstrate excellent writing and verbal communication.
Requirements
Please click this link for the Basic PC Requirements Computer Specifications
Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.
Benefits
- Select the company you want to work for within our client base.
- Work from home
- Flexible schedule
Required Skills: Communication skills: Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively by phone, chat and/or e-mail. Computer literacy skills: Each customer service representative must have good computer skills. Fully understands the basic functions of the computer and utilization of well-known programs including e-mail. Customer-service skills: Customer service representatives must help to retain customers by answering customer questions and complaints in a helpful and professional manner. Interpersonal skills: Creating positive interactions with customers is an essential part of a representative s job. Listening skills: Representatives must listen carefully and understand a customer s situation in order to assist them and to obtain the best resolution. Attention to Detail: Customer service representatives must be careful about detail concerning policies and procedures of their specific client. Integrity: Customer service requires being honest and ethical for the protection and privacy of customer sensitive information. Patience: Workers must be patient and polite, especially when interacting with difficult or irate customers. Ability to Work Independently: Representatives must guide oneself with little or no supervision and depending on oneself to get things accomplished. Problem-solving skills: Representatives must determine solutions to a customer s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention. Skills and Attributes: Able to Work Without Constant Supervision Exceptional Communications Skills Good Phone Etiquette Skills Good Computer Navigation Skills Multi-tasking Skills Time management Skills Problem-solving Skills Strong Interpersonal Skills Active Listening Skills The Ability to Listen Closely to Customers Clear Verbal Communication Ability to Empathize Data Entry and Basic Computer Skills Basic Performance Skills Professionalism Management of Personal Emotions Organizational Skills Respectful Ability to Identify and Anticipate Needs Flexibility Dependability Disciplined Self-Motivated
Education
Not Applicable
Employment Type
Full Time
Key Skills
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