Technician-Demonstrator
Technician-Demonstrator
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Job Description
With the broadest product portfolio in the industry groundbreaking machines and a holistic service promise Koenig & Bauer sets international standards. Our 5500 employees worldwide generate annual sales of 1.2 billion.
This is your opportunity to join Koenig & Bauer (US) the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!
Location: Remote with 100% travel to customer locations across the United States.
Reports to:Regional Service Manager
Standard Schedule: Standard work schedule is Monday Friday and hours vary; but must be able to work weekends early mornings and some evenings
FLSA Status:Non-exempt/Hourly
Compensation:$27 - $46 per hour
Job Responsibility: TheDemonstrator is responsible for the operation demonstration and explanation of Koenig & Bauer sheetfed presses including peripheral equipment. The Demonstrator provides training and instruction on the operation and maintenance of the presses and peripheral equipment to customers and their staff both upon installation of new equipment and on an on-going basis. Demonstrator must also be able to troubleshoot and repair machine issues
Essential Duties and Responsibilities:
- Works with the Koenig & Bauer Service installing and commissioning Koenig & Bauer systems and equipment through customer demonstrations including Koenig & Bauer quality control systems software and hardware demonstrations training and application development for sheetfed printing equipment and additional options.
- Has knowledge of and is able to convey competitive advantage of Koenig & Bauer presses and systems including all peripheral equipment.
- Looks for opportunities to increase customer satisfaction and create enthusiasm and pride in Koenig & Bauer and its systems and equipment to maximize sales potential.
- May demonstrate equipment hardware and software at trade shows.
- Documents all training and demonstrations.
- Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival listening and asking questions of the customer to understand how you can help informing customer of your findings as well as recommended action plan including schedule and timeline and touching base with customer at the end of the job or during critical milestones while on the job.
- Complete accurate and timely records including updating open/closed issues spreadsheet recording time expenses and work performed in MDS and any other required paperwork or records.
- Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures following safety policies and using necessary personal protective equipment and adhering to policies regarding smoking and eating in the workplace.
- Performs other related job responsibilities as necessary based on business needs.
Required Qualifications:
Education:High School Diploma or GED-equivalent required; but post-high school degree or certification in technical field including but not limited to printing preferred. Experienceoperating a Koenig & Bauer Press is a plus.
Experience:Minimum seven years of experience operating sheetfed printing equipment.
Computer Skills:Microsoft Windows; programming and networking; extensive use of various proprietary software and programming tools; basic use of e-mail internet navigation word processing and spreadsheets.
Knowledge Abilities and Interpersonal Skills:
- Excellent verbal interpersonal and presentation skills.
- Understanding of printing production and planning.
- A thorough understanding of printing processes like Conventional UV and Waterless.
- A good understanding of Printing Industry standards and specifications
- Working knowledge of measuring systems used in printing processes
- Basic understanding of customers production environment and industry trends.
Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion disability genetic information pregnancy citizenship marital status sex/gender sexual preference/orientation gender identity age veteran status creed national origin or ancestry or any other status protected by federal state or local law. Information collected by the application process is solely to determine suitability for employment verify identity and maintain employment statistics of applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer. Please contact Koenig & Bauers HR Department ator if you need assistance completing this application or to otherwise participate in the application process.
Benefits
Vacation 15 days per year
Holidays Up to 11 days
Sick 7 days
Medical Dental and Vision
Disability and Life
Flexible Spending Accounts
401k Retirement and Profit Sharing Plan
Income replacement plans for cancer critical illness and accident
Long-Term Care Plans
Years-of-Service Bonus Plan
Educational Assistance
Required Experience:
IC
Employment Type
Full-Time
