Patient Experience Manager

Responsible for providing comprehensive Patient Experience Manager services to patients in conjunction with clinical counselors and clinical team. 

Responsibilities 

The duties listed below reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. 

• Ensure all Patient Experience Managers identified needs and documentation is up to date.   
• Works with patients to develop individualized case management plans. 
• Shares pertinent information with team as obtained from patients family referral sources or legal entities as indicated throughout the program. 
• Facilitates group sessions.  
• Continually monitor and evaluate each patients progress through their case management plan and develop corrective action revisions to the plan as needed. 
• Maintain accurate documentation of service objective and outcomes as well as other services in accordance with Federal State and County guidelines. 
• Assists patients in obtaining necessary resources to achieve case management goals. 
• Actively participate in patient and program related meetings and trainings. 
• Maintain patient related KIPU data including case notes. 
• Adheres to strict boundaries and professional ethics in the care of patients. 
• Conducts crisis intervention as needed. 
• Communicates and workseffectively with a team consults with the multi-disciplinary team patient and referent (consistent with CFR 42 and CFR 45) to address clinical issues both verbally and in writing related to the individualized treatment plan continuing care including types of care level of care. 
• Regular and predictable attendance is an essential function of the job.  
• Performs other duties as assigned. 

This is a full-time position that will work Tuesday-Saturday from 8am to 4pm.

For a virtual tour of the facility please visit our website at.

Qualifications :

• Masters degree or higher in chemical dependency or related field with a practicum in health or human services agency preferably within a drug and alcohol setting OR 
• Bachelors Degree with a major in chemical dependency or related field with a one (1) year of clinical experience in health or human services agency preferably in a drug and alcohol setting OR 
• Associate Degree with major in chemical dependency or related field and two (2) years of clinical experience in health or human services agency preferably in a drug and alcohol setting. 
• Combination of education or business experience. 
• Knowledge of addiction/recovery processes along with related resources. 

Not sure if you meet all the qualifications Apply anyway! To provide truly innovative care we need to have a diverse team around us. Thats why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above wed be happy to consider your application. 

Additional Information :

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse qualified applicants will receive consideration for employment without regard to age race color religion sex or national origin. 

For more information about our company benefits please visit us at  Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives experiences and strives to hire and retain a diverse workforce.

Remote Work :

No

Employment Type :

Full-time