Manager, Customer Success & Services Enablement

This role will be based in NYC Chicago Omaha San Francisco or Sunnyvale. 

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

Were looking for a strategic people leader to join our Enablement team as Manager Customer Success & Services Enablement. This person will lead a high-performing team of Enablement Leads who support our post-sales Customer Success and Professional Services teams. 

This role is critical to equipping our CS&S teams with the tools training and programs they need to deliver exceptional customer outcomes. Youll be responsible for shaping and scaling enablement strategies that drive adoption retention and long-term value for our customers. If you have deep experience in post-sales enablement and a proven track record of leading enablement professionalsthis role is for you. 

What Youll Do 

• Lead coach and develop a team of Enablement Leads supporting Customer Success Managers and Professional Services professionals. 

• Define and execute an enablement strategy aligned to the post-sales customer journeyfrom onboarding and adoption to renewal and expansion. 

• Partner with CS&S leadership to identify field needs prioritize initiatives and tie enablement to measurable business outcomes like churn reduction renewal rate improvement and contract value growth. 

• Build and operationalize a rhythm of business and engagement model for enablement planning delivery and execution. 

• Leverage Kirkpatrick or other enablement measurement frameworks to evaluate program effectiveness drive continuous improvement and demonstrate clear impact. 

• Collaborate cross-functionally with Product Product Marketing Global Enablement and Go-To-Market teams to ensure alignment and cohesive strategy across the customer lifecycle. 

• Work in close partnership with your Enablement peer (Scaled Solutions) and report into the Senior Manager of Enablement to shape the broader MCS strategy. 

• Travel up to 20% may be required. 

Qualifications :

Basic Qualifications: 

• 3 years of direct people management experience including coaching career development and performance management. 

• 3 years of Enablement experience supporting Customer Success Professional Services or other post-sales teams. 

• Experience designing and executing enablement strategies that impact business outcomes like churn renewal and expansion. 

• Proven track record of cross-functional collaboration and stakeholder management skills at the Director level. 

• Experience managing multiple enablement workstreams and operating effectively in ambiguous fast-paced environments. 

Preferred Qualifications: 

• Deep understanding of post-sales workflows KPIs and success metrics. 

• Familiarity with Kirkpatrick or similar learning & enablement evaluation frameworks to measure program effectiveness and ROI. 

• Experience in SaaS or subscription-based businesses. 

• Strong analytical mindset with the ability to tie enablement efforts to business performance. 

• Passion for building high-performing teams and enabling others through coaching feedback and ongoing development. 

Additional Information 

• This role is hybrid with expectations to work from a LinkedIn office on select days. 

Suggested Skills:

• People Management
• Enablement 
• Stakeholder Management 

LinkedIn is committed to fair and equitable compensation practices.    

The pay range for this role is $116000 to $186000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.    

The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :

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