Coordinator- Patient Rep/Patient Relations-Rivington-Mount Sinai Health System-Full Time-Days
Coordinator- Patient Rep/Patient Relations-Rivington-Mount Sinai Health System-Full Time-Days
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$ 64526 - 67500
1 Vacancy
Job Description
Position Title:
Coordinator- Patient Rep/Patient Relations-Rivington-Mount Sinai Health System-Full Time-Days
Position Summary:
Coordinates the work of Patient Representatives students and volunteers and assists in programmatic activities and budgeting. Responds to referrals from patients families and caregivers and to crisis situations.
Responsibilities
- Coordinates work of Patient Representatives students and volunteers in the department.
- Serves as a subject matter expert in Patients rights and responsibilities.
- Assists in the development of departmental budget and acts as a financial steward to bring as much cost savings to the department as possible.
- Develops and analyzes data pertaining to department activities monitors trends in patients perceptions of services and drafts reports on these and related subjects.
- Works to be proactive and data driven as it relates to patient relations and patient experience work.
- Receives and responds to referrals from patient/families professional and administrative staff and the community.
- Responds to crisis situations utilizing a high level of interpersonal and communication skills.
- Responds to patient and family requests and care concerns to help enhance the overall patient experience.
- Manages formal patient grievances that come to the various downtown MSHS locations and is responsible for the coordination of the written response as well as tracking the complaints and grievances.
- Partners closely with Risk Management Quality and key clinical leaders in facilitating a review and response to patient grievances.
- Participates in developing and presenting orientation and in-service educational programs to various departments medical students and volunteers related to patient relations and patient experience.
- Partners with ambulatory care leads to facilitate the review and documentation of patient complaints and grievances ensuring accurate data capture in internal systems and drafting formal grievance responses for leadership review and approval.
- Documents problems identified services provided and action taken according to established hospital procedure.
- Ability to navigate multiple databases.
Qualifications
- BA/BS degree in behavioral science social work or related field is preferred or combination of equivalent experience and education.
- 2 years related experience in a healthcare environment particularly in patient advocacy.
Bilingual (Spanish/English) candidates preferred.
General Skills and Competencies
Must have the ability to communicate effectively both verbally and in writing.
Must possess necessary computer skills to operate the various programs used in the department.
Must have conflict resolution skills to help manage sensitive situations that arise.Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $64526.72 - $67500.00 Annually. Actual salaries depend on a variety of factors including experience education and operational need. The salary range or contractual rate listed does not include bonuses/incentive differential pay or other forms of compensation or benefits.
Non-Bargaining Unit B3L - Patient Representative RV
Required Experience:
IC
Employment Type
Full-Time
