Information Technology Technician (REF1846V)
Information Technology Technician (REF1846V)
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Job Description
Overview:
We are seeking a skilled and customer-focused Information Technology Technician to provide comprehensive technical support across a diverse campus environment. The ideal candidate will have 3 years of IT support experience strong troubleshooting skills and the ability to deliver exceptional services across hardware software networking and audiovisual (AV) technologies. This role requires a hands-on problem solver who thrives in a fast-paced environment collaborates effectively with team members and ensures a seamless technology experience for end users.
Key Responsibilities
End-User Support:
- Provide frontline support for faculty staff and students across desktops laptops mobile devices printers and classroom AV equipment.
- Respond to incidents service requests and escalations in a timely manner through the ITSM ticketing system.
- Assist with account management password resets software installations and configuration tasks.
Technical Troubleshooting:
- Diagnose and resolve hardware software and connectivity issues across multiple platforms.
- Support Microsoft 365 Windows operating systems and enterprise applications.
- Provide AV support for conferencing tools classroom technologies and event setups.
System & Equipment Maintenance:
- Install configure and maintain end-user devices imaging tools and peripheral equipment.
- Ensure timely patching updates and security compliance for all supported devices.
- Document troubleshooting steps fixes and knowledge base content to support continuous improvement.
Collaboration & Communication:
- Work closely with senior technicians network administrators and system engineers on escalated issues.
- Communicate technical solutions clearly and professionally to non-technical users.
- Contribute to team meetings project initiatives and campus-wide IT support efforts.
Qualifications :
Required Competencies:
- 3 years of IT support/help desk experience in a professional or campus environment.
- On-site at FLETC Brunswick GA.
Proficiency in:
- Windows operating systems and the Microsoft 365 suite.
- Endpoint management tools and imaging solutions.
- AV technologies (e.g. Teams Crestron projectors digital signage).
- Networking fundamentals (LAN/WAN Wi-Fi).
- Strong troubleshooting customer service and communication skills.
- Experience working with ITSM platforms (e.g. ServiceNow Jira Service Management Cherwell).
Preferred Qualifications:
- Associates or Bachelors degree in Information Technology Computer Science or related field.
- CompTIA A Network or other relevant IT certifications.
- Experience supporting higher education or enterprise environments.
- Familiarity with mobile device management (MDM) remote support tools and cybersecurity best practices.
Clearance Requirements:
- U.S. Citizen
- An active Public Trust or the ability to obtain one.
Salary Range:
The expected pay range for this position is up to $55000 $65000k yearly. The pay rate will vary based on skills experience and location.
Citizant offers a competitive benefits package including:
- Medical dental and vision insurance
- 401(k)
- Generous PTO
- Company-paid life and disability insurance
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- Tuition Assistance & Professional Development Program
Additional Information :
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
