Technical Support Analyst (5225181)
Technical Support Analyst (5225181)
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3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Responsible for basic field support including desktop re-imaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic onsite and remote field support hardware and software device support including troubleshooting hardware replacement applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution which includes advanced troubleshooting installation and configuration.
Requirements
- Must be able to obtain clearance to drive state vehicles
- Basic Hardware / Software Troubleshooting skills
- Active Directory Domain Services
- Windows Imaging and Driver Management
- Troubleshooting skills with basic hardware and software components
- Network experience with switches from various manufacturers.
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third party software to be migrated and handled on a case-by-case basis
Expertise and/or relevant experience in the following areas are mandatory: Must be able to obtain clearance to drive state vehicles Basic Hardware / Software Troubleshooting skills Active Directory Domain Services Windows Imaging and Driver Management
Education
Bachelor degree
Employment Type
Full Time
