Logistics Customer Service Agent

Scope of Position:

The role of a Customer Service Agent is to identify and understand our customers transportation needs.  Your main responsibilities will include receiving booking and scheduling transportation orders to ensure timely and accurate movement of freight and information.  To be successful in this role one must be customer focused should be able to think creatively about problems and overcoming them and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Major Duties and Responsibilities:  

• Prepare handle and process documentation including house and master air waybills commercial documents and customs/regulatory documents
• Update shipment information it a timely and accurate manner into our operating system
• Timely freight dispatch to avoid disruptions in customers supply chain  
• Communicate effectively and timely with customers vendors and internal Expeditors network through high volume of email phone instant message and in person
• Review and monitor reports to understand individual performance impact and opportunities for development
• Accurately execute invoicing based on established customer SOPs rate shells and Tariffs 
• Contribute to maintaining strong vendor relationships- airlines trucking companies and others
• Maintain compliance standards at all times- including internal policies and procedures external government regulations and customer requirements
• Meet key performance indicators in support of department branch product and company goals
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
• Escalate problems or decisions to Management based on established guidelines and procedures when necessary

Qualifications :

Minimum Qualifications: 

• High School Diploma 
• Excellent customer service skills; friendly courteous empathetic and helpful
• Effective interpersonal skills including proven abilities to listen comprehend communicate clearly and concisely to obtain positive results
• Strong attention to detail and organizational skills 
• Proven desire to learn and expand knowledge base 
• Sense of urgency around all aspects of customer service 
• Emotional resilience can withstand stress
• Work effectively and productively with others 
• Proficient computer skills including Microsoft Office products (Outlook Excel Word PowerPoint)
• Fluent in English

Desired Qualifications: 

• Bachelors degree  
• One year of work experience in a customer service related role 

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time