Live Chat Agent
Live Chat Agent
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Job Description
This is a remote position.
Live Chat Agent
Location: United States (Remote)
Reporting Structure: Customer Service Manager
Summary:
Are you passionate about travel and providing exceptional customer service Join our team at Spyglass Travel and Tours as a Live Chat Agent! In this role you will be responsible for assisting customers with inquiries providing travel recommendations and ensuring a seamless booking experience through our online chat platform.
Responsibilities:
- Engage with customers in real-time through our live chat platform
- Answer inquiries about travel destinations packages and services
- Assist customers with booking flights hotels and activities
- Resolve customer issues and complaints in a professional and timely manner
- Collaborate with other departments to ensure customer satisfaction
Qualifications:
- Excellent written communication skills
- Strong customer service orientation
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of the leisure travel and tourism industry
- Previous experience in a customer service role is a plus
Skills:
- Proficiency in typing and using chat platforms
- Attention to detail and accuracy
- Problem-solving skills
- Ability to work independently and as part of a team
If you are enthusiastic customer-focused and have a passion for travel we want to hear from you! Apply now to join the Spyglass Travel and Tours team as a Live Chat Agent.
Requirements
- Excellent written communication skills
- Strong customer service orientation
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of the leisure travel and tourism industry
- Previous experience in a customer service role is a plus
High school diploma or equivalent Proven experience in data entry or related field Proficiency in Microsoft Office Suite Excellent typing speed and accuracy
Education
High school diploma or equivalent Proven experience in data entry or related field Proficiency in Microsoft Office Suite Excellent typing speed and accuracy Strong attention to detail and organizational skills
Employment Type
Full Time
