Night Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Night Manager is responsible for overseeing the smooth operation of the resort during night hours ensuring the highest levels of guest satisfaction safety and service. This role acts as the senior manager on duty during the night shift representing the management team and ensuring all departments function seamlessly in line with Habitas standards.
Key Responsibilities
Guest Experience & Service
Act as the primary point of contact for all guest inquiries requests and complaints during the night shift.
Ensure a warm professional and personalized service experience for all guests in line with Habitas culture and brand standards.
Handle VIP arrivals late check-ins and early departures with attention to detail.
Manage unexpected situations or guest emergencies with empathy professionalism and efficiency.
Operations Management
Oversee the smooth functioning of the Front Office and other operational departments during the night shift.
Conduct nightly property rounds to ensure guest areas villas and public spaces are secure clean and well-maintained.
Supervise and support the night team (Front Desk Security Logistics Guest Service).
Coordinate with Housekeeping Engineering and Security for urgent issues or service recovery.
Review upcoming arrivals for the next day ensuring preparations are completed and update the in-house guest sheet accordingly.
Ensure compliance with grooming uniform and guest interaction standards across night teams.
Financial & Administrative Duties
Monitor and verify all financial transactions during the night including cash handling credit card settlements and billing accuracy.
Conduct the night audit ensuring daily revenues and reports are accurate and submitted on time.
Prepare handover reports for the morning management team.
Monitor occupancy room allocation and forecast reports.
Qualifications :
Minimum 35 years of Front Office/Guest Service experience in luxury resorts or 5-star hotels with at least 12 years in a supervisory/managerial role.
Strong knowledge of front office systems PMS and night audit procedures.
Excellent communication and leadership skills with the ability to handle pressure and make quick decisions.
Flexible detail-oriented and committed to delivering exceptional guest experiences.
Fluency in English is required; Arabic and other languages are an advantage.
Additional Information :
Attention to detail and accuracy.
Leadership and team supervision.
Time management and ability to meet deadlines.
Ethical decision-making and integrity.
Adaptability in a dynamic multicultural environment.
Warm approachable and confident personality.
Strong problem-solving skills and guest-oriented mindset.
Ability to work independently and represent resort management at night.
High level of integrity and professionalism.
Safety & Security
Serve as the emergency contact and leader on duty for all safety incidents medical situations or guest emergencies.
Ensure all night staff follow health safety and security protocols.
Report incidents and take immediate corrective actions as necessary.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
