Customer Service Representative
Customer Service Representative
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0-1years
$ 11 - 13
1 Vacancy
Job Description
Summary:
Supervisory Responsibilities:
No
Essential Duties Functions and Core Accountabilities:
Respond to customer inquiries via phone email and chat providing accurate and timely information about solar products services and processes.
Assist customers in resolving any issues related to their solar installations billing and system performance ensuring a high level of customer satisfaction.
Conduct follow-up communications with customers to ensure that their concerns have been addressed and that they are satisfied with the service provided.
Coordinate appointments for site assessments installations and maintenance working closely with the technical and installation teams.
Educate customers on the benefits of solar energy system operation and maintenance empowering them to make informed decisions.
Maintain accurate records of customer interactions including inquiries complaints and solutions using the company s CRM system.
Gather customer feedback to help improve products services and the overall customer experience.
Assist with billing inquiries payment processing and account updates as needed.
Work with the sales technical and installation teams to ensure seamless communication and service delivery.
Other duties as assigned.
Requirements
High school diploma or equivalent
Previous experience in customer service preferably in the solar or renewable energy industry.
Communication Skills: Excellent verbal and written communication skills with the ability to explain complex information clearly and concisely.
Strong problem-solving abilities with a focus on finding solutions that satisfy the customer.
Basic understanding of solar energy systems and the ability to learn technical details quickly.
Highly organized with the ability to manage multiple tasks and prioritize effectively.
A passion for providing excellent customer service and a commitment to ensuring customer satisfaction.
Excellent communication interpersonal and computer skills outstanding listening and attention to detail excellent phone etiquette professional and courteous disposition and persuasive and results-oriented.
Ability to maintain the confidentiality of company and partner information
Have basic entrepreneurial traits including high-level logical thinking and problem-solving.
Extremely professional on the phone and via text.
Fast and accurate typer. Can spell very well and learn "our brand and voice" quickly.
Must have excellent organizational skills and the ability to excel at details multi tasking and working under pressure
Must be able to pass a background credit check and drug screen
Physical Demands and Working Conditions:
Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work is performed in a temperature-controlled office environment or travels via vehicle
While performing the duties of this job the employee is required to ambulate sit and/or stand in various intervals throughout the work shift
May occasionally lift and or carry up to 20 lbs.
Use of computer phone copier and other office equipment in the course of a day
While performing the duties of this job occasionally required to use hand to handle touch and use tools reach with hands and arms bend stoop twist lift reach push pull grasp balance talk hear and ambulate during the course of employment
Specific vision abilities required by the job include close vision distance vision peripheral vision depth perception and an ability to adjust focus
Employee may be required to travel for business purposes
Benefits
Compensation & Benefits:
- Hourly Pay Rate Range $11.00 to $13.00 PR
- Long term stability in a fast-growing industry
- Competitive compensation
- Paid Holidays
- 401k plan supported by a company match
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- The satisfaction of knowing they are working for an organization leading the way in clean energy initiatives and much more!
Prosolar Systems is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Prosolar we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.
We are committed to equal employment opportunity without consideration of race color religion ethnicity citizenship political activity or affiliation marital status age national origin ancestry disability veteran status sexual orientation gender identity gender expression sex or gender or any other basis protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. If you have a disability or special need that requires accommodation please let us know.
Requirements, Education, Qualifications, Skills, and Experience High school diploma or equivalent Previous experience in customer service, preferably in the solar or renewable energy industry. Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely. Strong problem-solving abilities, with a focus on finding solutions that satisfy the customer. Basic understanding of solar energy systems and the ability to learn technical details quickly. Highly organized with the ability to manage multiple tasks and prioritize effectively. A passion for providing excellent customer service and a commitment to ensuring customer satisfaction. Excellent communication, interpersonal, and computer skills, outstanding listening and attention to detail, excellent phone etiquette, professional and courteous disposition, and persuasive and results-oriented. Ability to maintain the confidentiality of company and partner information Have basic entrepreneurial traits, including high-level logical thinking and problem-solving. Extremely professional on the phone and via text. Fast and accurate typer. Can spell very well and learn "our brand and voice" quickly. Must have excellent organizational skills and the ability to excel at details, multi tasking, and working under pressure Must be able to pass a background, credit check, and drug screen Physical Demands and Working Conditions: Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is performed in a temperature-controlled office environment or travels via vehicle While performing the duties of this job, the employee is required to ambulate, sit and/or stand in various intervals throughout the work shift May occasionally lift and or carry up to 20 lbs. Use of computer, phone, copier, and other office equipment in the course of a day While performing the duties of this job, occasionally required to use hand to handle, touch and use tools, reach with hands and arms, bend, stoop, twist, lift, reach, push, pull, grasp, balance, talk, hear, and ambulate during the course of employment Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and an ability to adjust focus Employee may be required to travel for business purposes
Employment Type
Full Time
