IT Support Specialist

Carolina - Puerto Rico

Hourly Salary: $ 18 - 20

Experience Required: 1-3years

Posted on: 14-08-2025

Vacancies: 1 Vacancy

Job Summary

Job Summary:

An IT Support Specialist is responsible for providing technical assistance to users troubleshooting hardware and software issues and ensuring the smooth operation of IT systems. They serve as the first point of contact for IT-related inquiries and help maintain an organizations technological infrastructure.

IT Support Specialist Essential Functions and Core Responsibilities:

Provide technical support to end-users via phone email chat or in person.
Diagnose and resolve hardware software and network-related issues.
Install configure and update computer systems and applications.
Set up and manage user accounts passwords and access permissions.
Maintain IT documentation including troubleshooting guides and asset records.
Assist with system upgrades backups and security measures.
Collaborate with other IT professionals to resolve complex issues.
Train users on best practices for IT security and system usage.
Monitor and maintain IT equipment such as printers servers and networking devices.
Escalate unresolved issues to higher-level IT teams when necessary.
Other duties as assigned.

Requirements

IT Support Specialist requirements/ Skills/Abilities/Education Qualifications and Experience:

Associate s or Bachelor s degree in Information Technology Computer Science or a related field (or equivalent experience).
Prior experience in IT support help desk or technical assistance roles.
Understanding of IT security best practices and antivirus solutions.
Ability to troubleshoot hardware and software issues efficiently.
Experience with remote desktop tools and ticketing systems.
Strong communication and customer service skills.
Ability to work independently and handle multiple support requests.
Knowledge in Zoho One

Salary depends on experience.

Benefits

Compensation & Benefits:

Long term stability in a fast-growing industry
Competitive compensation
Paid Holidays
Generous 401(k) option
Dental Insurance
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional Employee Paid - Voluntary Benefits
Health insurance
Life insurance
Paid time off
Vision insurance
Opportunity for career development and advancement with a rapidly growing company
High-energy fun and friendly culture

IT Support Specialist requirements/ Skills/Abilities/Education, Qualifications, and Experience: Associate s or Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Prior experience in IT support, help desk, or technical assistance roles. Understanding of IT security best practices and antivirus solutions. Ability to troubleshoot hardware and software issues efficiently. Experience with remote desktop tools and ticketing systems. Strong communication and customer service skills. Ability to work independently and handle multiple support requests. Knowledge in Zoho One Salary depends on experience.

Job Summary:An IT Support Specialist is responsible for providing technical assistance to users troubleshooting hardware and software issues and ensuring the smooth operation of IT systems. They serve as the first point of contact for IT-related inquiries and help maintain an organizations technolog...