Learning & Development Manager

Key Responsibilities

Learning and Development

• Lead and oversees needs analysis design development delivery and evaluation of L&D programmes workshops and initiatives aligned with firm goals. This may include soft skills core consulting skills technical skills leadership development compliance and more.

• Lead and oversee onboarding and new joiner training programmes.

• Lead and oversee assessments and analysis of current and future learning and development needs. Partner with quality teams and analysts to identify performance gaps and priorities.

• Develop and source programme materials resources content including e-learn manuals videos and presentations.

• Facilitate L&D programme sessions either as the main facilitator or by working with firm or external facilitators/trainers.

• Evaluate L&D training programmes using different frameworks and methodologies.

• Develop cost-effective learning solutions to address performance gaps across all levels and job grades

• Stay abreast with learning technologies and tools to improve learning outcomes

• Collaborate with firm leaders and HC partners to leverage existing programmes on onboarding and L&D.

Change management

• Stay updated on the changes in consulting practice and the firm as it applies in L&D needs including policies regulations processes and directions.

• Collaborate with the leaders in developing and running programmes to help manage change.

• Design and implement change management initiatives related to learning.

Leadership Development

• Identify current gaps in leadership competencies across all job grades including self-leadership coaching performance management change management and project management.

• Work with employees and leaders in creating individual development plans monitor progress and provide guidance as needed.

• Design develop and deliver leadership development programmes to address current gaps in leadership competencies

Team Leadership

• Manage a team of L&D professionals and auxiliary L&D staff providing coaching guidance support and mentorship.

• Foster collaborative culture and high-performing attitude in the team.

Stakeholder Management

• Partner with leaders to identify L&D goals and priorities

• Advice on learning strategies and methodologies that will help meet learning goals

• Report L&D activities trianing completion and development progrgress

Required Qualifications and Skills

Educational Background

• Bachelors degree in Learning and Development Human Resources Behavioral Science

• Certification in AML KYC or other financial crime-related disciplines is preferred.

Experience

• 5 years of experience as an L&D Manager/Assistant Manager preferably in financial services compliance or risk management settings.

• Strong understanding of financial crime regulations processes and risk mitigation strategies. Preferred

• Proven experience designing and delivering specialized training programs for financial crime or compliance units.

• Experience working in consulting firms or having consulting experience is preferred.

Technical Skills

• Training Expertise: Expertise in instructional design methodologies and adult learning principles.

• Learning Technology: Experience in leveraging learning management systems (LMS) and e-learn platforms.

• Data Analysis: Ability to analyze data and translate insights into actionable L&D strategies.

• Team Management: Strong team management to lead the L&D team.

• Project Management: Ability to oversee and manage L&D programmes ensuring that these meet the objectives timelines and budget.

• Change Leadership: Skills to lead change initiatives driven by L&D. Generate enthusiasm during transition.

• Leadership Development: Experience in designing and delivering leadership programmes for supervisors managers and directors.

Core Competencies

• Excellent stakeholder management and collaboration skills.

• Excellent facilitation presentation and communication abilities.

• Analytical mindset with a focus on continuous improvement.

• Inclusive mindset

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