Front Office Team Leader
Front Office Team Leader
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1 Vacancy
Job Description
At Novotel Wellington we believe its our people who create memorable experiences for our guests. Our current Team Leader has just been promoted so were looking for the next passionate leader to join our Front Office team!
If you love creating great guest experiences enjoy leading a team and want to grow your career this could be your opportunity.
Key Duties
- Must have a thorough working knowledge of the front office operations to include the front desk reception/cashiering procedures and reservations.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Assists in conducting training for all Front Office employees.
- Directs daily front office operations.
- Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
- Attends to credit problems.
- Ensures efficient and courteous service.
- Ensure effective communication of new and updated information regarding policies rates and general hotel information
- Supervises front cashiers and helps out with accounting problems.
- Controls hotel duty keys and floats whilst on duty.
- Performs any other duties as directed by the Front Office Management.
- Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department
This is a full time (40 hours per week) role working across a rotating 7 day roster waged at $27.68 per hour.
Qualifications :
612 months of experience in front office operations (supervisory experience preferred)
Highly motivated and enthusiastic
Strong team player with great communication skills
Proactive and able to take initiative
Excellent organisational skills
A current NZ Restricted or Full Drivers Licence
A current NZ General Managers Certificate (or ability to obtain)
LCQ Certification (or ability to obtain)
Flexibility to work a rotating roster including mornings evenings weekends and public holidays
Ability to oversee the hotel in the absence of the management team
NZ residency or a valid permanent NZ work visa (please note: we are unable to provide immigration support or sponsorship for this role)
Additional Information :
At the Novotel Wellington were all about helping you grow your career and have a great time doing it! We love celebrating our teams wins and offer a bunch of great perks to support you along the way including:
- Learn your Way - Earn while you learn through access to the Accor Academy
- Complimentary meals while on shift
- Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
- Access our generous Parental Leave Scheme
- Join in on staff celebrations and get recognised for your tenure.
- Accors refer-a-friend bonus
- Uniform provided & laundered
- Access to our Employee Assistance Program
Join us at Novotel Wellington where your career journey is as exciting as the destination!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
