Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Consistently offer professional friendly and engaging service
- Keep uniform in good condition clean presentable and ensures standards of personal appearance and hygiene provide an example for the team and present a professional image to our guests.
- Store luggage for the guests in the luggage room.
- Ensure precise counting of group luggage upon arrival and departure.
- To ensure the timely and efficient transfer of luggage to and from the guests room
- Plan correct and fast distribution of luggage for groups and crews on the basis of rooming lists provided by front desk.
- Maintain tidiness of the front of the house and luggage storage room.
- Is responsible for receiving distributing sending and holding mail and messages.
- Provide room orientation when escorting checked in guests
- Answer telephone and relay telephone calls and messages
- Assist guests regarding hotel facilities in an informative and helpful way
Qualifications :
- 20kg
- 24365
- OPERA
- For foreigners only those currently living in Japan will be entertained
- Previous customer related experience an asset
- Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.
- Exceptional time management and multi-tasking skills.
- Strong interpersonal and problem solving abilities
- Occasional lifting and carrying up to 20 kg
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include late nights weekend and holiday work.
- Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems required OPERA (or similar) and additional languages are an asset.
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Benefits & Perks:
- Part of the International Accor global and hotel team.
- Employee meals while on shift laundry yearly anniversary stay.
- Career progression within the hotel and the Accor network.
- Work within a progressive team
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
