Bilingual Relationship Manager (EU)
Bilingual Relationship Manager (EU)
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2years
USD 2500 - 2500
1 Vacancy
Job Description
This is a remote position.
About the Role
Serve as a key player in the delivery of the Customer Care Programme to global clients
Focus on enhancing client satisfaction engagement and retention
Support the growth of service adoption and program migration
Collaborate across internal teams to ensure seamless service delivery
Provide a balance of client-facing technical administrative and reporting responsibilities
Key Responsibilities
Client Service & Relationship Management
Act as the primary point of contact for clients managing ongoing communications
Provide support for technical queries and service-related issues
Manage certification scheduling coordination and follow-up
Ensure clients receive timely updates and exceptional service experiences
Promote value-added services to enhance client engagement and satisfaction
Monitor and report on client feedback and service outcomes
Administrative & Operational Support
Maintain accurate client records and reporting data
Ensure CRM systems and data entry protocols are up to date
Support the planning and logistics of training programs
Uphold confidentiality and quality standards in data handling
Assist with general admin tasks related to client servicing and internal coordination
Business Development & Client Engagement
Support client onboarding renewals and relationship expansion activities
Collaborate with internal teams for contract management and government liaison
Identify upselling and cross-selling opportunities for advisory services
Keep CRM systems updated with key client information and progress
Benchmarking & Data Reporting
Assist in collecting analyzing and presenting benchmarking data
Help clients interpret benchmarking results and performance insights
Contribute to the timely delivery of accurate reports
Internal Coordination & Updates
Provide regular updates to internal stakeholders on client activity and performance
Ensure timely internal reporting to support decision-making and service monitoring
Required Qualifications
Bachelor s degree in Tourism Management Environmental Management Business or a related field
Fluent in English and either Italian or German
At least 3 years of experience in a client-facing or relationship management role
Experience working in sustainability tourism or certification programs is highly desirable
Strong knowledge of Microsoft Office (especially Excel Word and Outlook)
Familiarity with CRM tools and data reporting systems
Core Competencies & Attributes
Strong interpersonal and communication skills
Proactive client-focused mindset with a commitment to delivering results
High attention to detail and organizational skills
Ability to work independently and manage multiple tasks simultaneously
Professional discretion integrity and reliability
Genuine interest in sustainability environmental responsibility or tourism impact
Work Expectations
Maintain consistent availability during GMT business hours
Deliver high-quality service across all client interactions
Identify opportunities to improve client experience and internal efficiency
Support internal teams with accurate documentation and reporting
Uphold the values and mission of the organization in every interaction
- HMO Coverage in eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Bachelor s degree in Tourism Management, Environmental Management, Business, or a related field Fluent in English and either Italian or German At least 3 years of experience in a client-facing or relationship management role Experience working in sustainability, tourism, or certification programs is highly desirable Strong knowledge of Microsoft Office (especially Excel, Word, and Outlook) Familiarity with CRM tools and data reporting system
Education
Bachelor s degree in Tourism Management, Environmental Management, Business, or a related field Fluent in English and either Italian or German At least 3 years of experience in a client-facing or relationship management role Experience working in sustainability, tourism, or certification programs is highly desirable Strong knowledge of Microsoft Office (especially Excel, Word, and Outlook) Familiarity with CRM tools and data reporting system
Employment Type
Full Time
