Team Leader - Customer Support
Team Leader - Customer Support
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Job Description
About the Company:
COOX (pronounced as Cooks) is India s leading platform that lets you bookPProfessional Chefs Daily Cooks Bartenders Waiters and Kitchen Cleaners for occasions like houseparties birthdays weddings and special events at home. We have served over 5 Lakh people and builta network of 3000 trained service professionals in more than 20 cities of India.
Roles & Responsibilities:
Lead and manage the operations team to ensure efficient handling of bookings
Coordinate between operations and marketing teams customers partners & vendors to
improve service execution
Manage end-to-end business operations handle queries complaints escalations and ensure
smooth execution of processes
Ensure consistent supply by onboarding new partners & vendors and launch new
cities and services
Provide training and motivation to the team ensuring high level of employee
satisfaction and employee retention
Define and analyze metrics and KPIs to efficiently track progress
Perks:
Rewards Incentives& Bonuses
Special Meals & Food Trials
Startup Exposure
Full of Learnings
Other Details:
Need people who are energetic confident and streetsmart
Great communication and soft skills
Foodies are preferred
operations,communication,communication skills,interpersonal skills,team management,operations management,vendor management,kpi analysis,customer,customer support,training and development,business operations
Employment Type
Full Time
