work from home ( married telecaller)
work from home ( married telecaller)
Posted on :
16-08-2025
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1 Vacancy
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Job Description
This is a remote position.
Telecaller also known as a Telephone Sales Agent or Customer Service Representative is responsible for making and receiving phone calls to promote products or services gather customer feedback or provide support. They interact directly with customers build relationships and drive sales or improve customer satisfaction. Telecallers work in various industries including sales customer service and fundraising.
Key Responsibilities:
Outbound Calls:
Making calls to potential and existing customers to explain products or services generate interest and persuade them to make a purchase or schedule an appointment.
Inbound Calls:
Handling incoming calls from customers addressing their inquiries concerns and complaints professionally.
Lead Generation:
Identifying and qualifying potential leads through phone calls and gathering relevant information.
Customer Relationship Management:
Maintaining accurate call logs updating customer records in the database and following up with leads and existing customers to ensure satisfaction.
Sales and Revenue Generation:
Achieving sales targets and contributing to team performance by effectively communicating product benefits and closing deals.
Customer Service:
Resolving customer complaints providing solutions and building positive relationships with customers.
Product Knowledge:
Staying updated on product information industry trends and company policies to effectively communicate with customers.
Reporting and Documentation:
Maintaining accurate records of calls generating reports and providing updates to the team or management.
Meeting Targets:
Meeting daily or weekly call targets and contributing to the overall sales or engagement goals.
Market Research:
Conducting market research to understand customer needs and preferences.
Essential Skills:
Communication Skills: Excellent verbal and written communication skills to engage with customers effectively.
Persuasion and Negotiation: Ability to influence customer decisions handle objections and close deals.
Active Listening: Paying attention to customer concerns and responding appropriately.
Problem-Solving: Identifying and resolving customer issues effectively.
Time Management: Managing high call volumes prioritizing tasks and meeting deadlines.
Technical Proficiency: Familiarity with CRM software and basic computer applications.
Adaptability: Adjusting communication style based on social cues and individual customer needs.
Tenacity and Resilience: Handling rejections and maintaining a positive attitude.
HR
Employment Type
Full Time
Company Industry
Key Skills
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