Multimedia Designer
Multimedia Designer
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Job Description
- Create and design various materials for print and digital collateral.
- Should have expert knowledge of current design software and skilled with every step of the design process from concept to the final deliverable.
- Obtain inputs ensure designs meet organizational standards and brand expectations express ideas accurately and represent the company.
- Update and maintain internal databases of designs and videos.
- Capable of designing Social Media posts like artworks videos reels etc.
Role Overview: The CRM / CLM lead will spearhead customer relationship and lifecycle management strategies to drive customer acquisition, engagement, retention, and profitability. This role will involve the design, implementation, and optimization of systems and processes to enhance customer experience and maximize customer lifetime value (CLV). Key Responsibilities: Strategy Development and Execution Develop and implement comprehensive CRM and CLM strategies aligned with the organization s business goals. Lead initiatives to optimize customer segmentation, targeting, and engagement across various channels. Analyze customer journeys to identify pain points and areas for improvement in client interactions. Technology and Systems Oversee the selection, deployment, and management of CRM pla orms and tools. Collaborate with IT and Data Analytics teams to integrate CRM systems with other pla orms for seamless customer data management. Ensure data accuracy and integrity across CRM systems while maintaining compliance with data protection regulations. Customer Engagement and Retention Design and implement personalized campaigns to improve customer satisfaction, loyalty, and retention. Monitor customer behavior and develop strategies for proactive engagement to prevent churn. Foster a culture of customer obsession across the organization. Performance Analysis and Reporting Set KPIs and performance metrics for CRM and CLM initiatives. Analyze data to measure the effectiveness of customer lifecycle strategies and provide actionable insights. Prepare detailed reports and present findings to senior management. Key Requirements: Education: Bachelor's degree in Business Administration, Marketing, Finance, or a related field. A Master s degree is preferred. Experience: 7 10 years of experience in CRM, CLM, or related roles within the financial services or stockbroking industry. Strong knowledge of customer relationship management pla orms (e.g., Clever Tap , Zoho, HubSpot) and data analytics tools. Proven ability to design and implement data-driven customer lifecycle strategies. Deep understanding of stockbroking or financial services industry dynamics, regulations, and customer behavior Core Competencies Customer-Centric Mindset: Demonstrated ability to place customers at the core of all decisions. Analytical Thinking: Strong problem-solving and data interpretation skills. Communication: Exceptional written and verbal communication skills. Leadership: Experience leading cross-functional teams and driving organizational change. Tech Savviness: Proficiency in leveraging technology for customer engagement and lifecycle management. If you are passionate, creative and would like to grow with us in this journey, then please apply with your latest profile which will help us review fitment and connect.
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
