Junior Customer Support Associate with Hungarian
Junior Customer Support Associate with Hungarian
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Job Description
ABOUT THIS JOB
This client-facing role within the Customer Support team offers exposure growth and learning opportunities. Youll directly support clients by resolving their queries requiring a holistic knowledge of NIQs services. As a client advocate youll own query resolution liaise with commercial and operational teams and manage client stakeholders to ensure prompt ticket resolution. The goal is to minimize handoffs answer queries without additional intervention and route tickets correctly aiming for high client satisfaction through accurate and insightful responses.
RESPONSIBILITIES
Provide Customers with outstanding service and support day-to-day questionsabout data methodology & unusual trends
Consult and leverage Discover & NIQ Service Suite platform usage among clients
Conduct minimum level of analysis understanding key trends market dynamics
Responsible to provide training to the clients on methodology & discover
Conduct coverage analysis as per the service model involve data science team when needed
Maintaining and creating Knowledge Articles
Providing input and preparing Claim letters
Play a connector and enabler role to ensure resolution of received queries
Cooperate and communicate with various local and regional teams (i.e. Operations Commercial Product Leadership) to complete assigned tasks
Plan and execute regular personal workload and meet aligned timeline
Communicating with both local and global teams to complete their tasks
A LITTLE BIT ABOUT YOU
This position is perfect for you if you are client-oriented have strong communication & analytical skills and listening capabilities to ensure the satisfaction of client expectations and needs. You have an end to end knowledge regarding the production processes of our data products and a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset and a focus on self-development.
QUALIFICATIONS
Fluency in Hungarian and strong Business English
Well-developed analytical skills and very good attention to details
Strong problem solving and communication skills
Demonstrates willingness to understand operational end-to-end processes and able to translate business expectations into technical specifications
Shows facilities to build excellent relationships with internal & external stakeholders
Demonstrates a Can-Do & results-oriented attitude
Experience with Microsoft package MSD Excel Word is required
Ability to work well within a team as well as independently
Good understanding of the local FMCG market would be an added advantage
knowledge of NIQ internal process (advantage) and tools
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
