Field Service Technician

Join our dynamic team at TOMRA Food as a Field Service Engineer where youll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. Were seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service encompassing commissioning operation testing integration optimisation maintenance training and repair activities primarily in France.

Reporting directly to our French Team Leader youll be an integral part of our field service team. Based ideally in the North of France between Paris and Lille youll be responsible for promptly responding to equipment and customer issues both on-site and remotely. Your expertise will be crucial in delivering detailed field reports following each installation or technical intervention while also conducting training sessions for our customers maintenance and service staff.

This role offers the perfect blend of hands-on work and independent problem-solving making it an ideal fit for a passionate engineering enthusiast. This role offers the perfect blend of hands-on work and independent problem-solving making it an ideal fit for a passionate engineering enthusiast. With approximately 80% domestic travel across north of France.

Role and Responsibilities:

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow-up procedures.

Qualifications :

About You:

• Technical training to BAC2 level in Electronics Electrotechnical Automation Industrial Maintenance or related field.
• Fluent in French and able to understand spoken and written English (min. B2) is mandatory for this role. Other languages are a plus.
• Proven experience in on-site preventive and corrective maintenance supporting industrial customers.
• Willingness to travel up to 80% of the time primarily within France with occasional international travel or flexible working hours.
• Good understanding of IT networking and PC configuration.
• A valid drivers license.
• Ability to establish and maintain effective relationships with customers colleagues and management.

Additional Information :

What we offer:

• 25 days holiday RTT
• Travel insurance
• Annual bonus
• Company car (for private use as well)
• Laptop mobile phone tool box work attire PPE
• Healthcare

Remote Work :

No

Employment Type :

Full-time