Incident Manager (m/f/x)
Incident Manager (m/f/x)
Posted on :
19-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management
- Designing managing monitoring and orchestrating incident operations processes including across multiple departments
- Establishing and following up on quality improvement measures (service improvement process CIP)
- Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures within the framework of root cause analyses
- Targeted communication and reports to management
Qualifications :
- Successful completion of a technical degree or comparable further training
- Knowledge of IT production and IT operations in a bank and familiarity with ITIL standards ideally proven by ITIL certificates
- Strong agile mindset and willingness to work cooperatively including in interdisciplinary teams
- Customer solution and service orientation paired with conceptual analytical and communication skills
- Willingness to participate in on-call duty to quickly resolve disruptions within the scope of the role
- Very good written and spoken German and English
Additional Information :
- Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
- Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
- Work from our centrally located offices in the heart of Munich or Berlin nestled in lively neighborhoods filled with vibrant restaurants cozy cafs and a wide range of convenient amenities or choose to work remotely within Germany (if eligible for the job)
- Be productive with the latest hardware and tools
- Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
- Learn and experience German culture first hand by joining our free German language classes
- International relocation support is provided if required
- Flexible vacation policy and the opportunity to work from abroad
- Benefit from an attractive compensation package and from the company pension scheme
- Monthly contribution of 50% for the Deutschland Jobticket
- Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
- Enjoy flexible and discounted sports activities with Urban Sports Club
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Department / Functional Area
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
