RQ00381 - Applications Architect - Senior

Key Responsibilities:

• Lead the design and implementation of scalable secure and user-centric SaaS solutions (legacy application modernization)
  
• ServiceNow (ITSM workflows integration hubs) and OpenText (content services case management records and document workflows) are nice to haves.
  
• Define and maintain solution architectures that enable hybrid integration across SaaS platforms legacy applications and cloud infrastructure (e.g. Azure).
  
• Translate complex business requirements into modular application designs leveraging configuration over customization within platforms like ServiceNow and OpenText.
  
• Design and oversee integrations between SaaS platforms and other enterprise systems (e.g. ERP procurement platforms vendor portals) using APIs webhooks middleware and native integration frameworks.
  
• Develop architecture artifacts such as reference models data flows and interface definitions that align with enterprise principles and maximize reuse.
  
• Define governance and configuration standards for platform administration including access control metadata standards and system lifecycle practices.
  
• Evaluate and advise on best-fit SaaS and PaaS platforms based on business needs compliance requirements technical architecture and long-term scalability.
  
• Work closely with enterprise architects delivery teams product managers and vendors to ensure architectural alignment across initiatives.
  
• Support cloud-enabled delivery of content and workflow services through OpenText integrations with Azure SharePoint Microsoft 365 and other digital platforms.
  
• Guide solution implementation teams through sprint planning backlog refinement and technical validation processes.
  
• Ensure SaaS solutions align with enterprise governance (e.g. GO-ITS) data classification standards and information lifecycle policies.
  
• Contribute to business case development procurement processes (e.g. RFBs/RFIs) and vendor evaluations with architectural insights.
  

Required Qualifications & Experience:

• 8 years of experience in application or solution architecture with a focus on modernizing or implementing enterprise SaaS platforms.
  
• Hands-on experience designing and implementing solutions.
  
• Experience architecting workflow automation records/document management and case management systems in a SaaS context.
  
• Familiarity with Azure or similar platforms for hybrid integration identity federation (Azure AD) and secure access models.
  
• Strong understanding of integration patterns and tools (e.g. RESTful APIs webhooks middleware iPaaS platforms).
  
• Proven ability to design scalable modular and maintainable solutions with a focus on configuration over code within SaaS ecosystems.
  
• Deep understanding of data privacy retention and security considerations in public sector SaaS deployments.
  
• Demonstrated experience working in structured delivery environments using Agile and iterative delivery models.
  
• Experience with public sector or regulated environments is a strong asset.
  

Desirable Skills:

• Certification in ServiceNow System Administration or Implementation Specialist and/or OpenText Content Server/ECM platforms.
  
• Familiarity with ITIL BPMN or process mapping techniques for workflow design.
  
• Experience integrating ServiceNow or OpenText with ERP systems procurement tools or custom-built applications.
  
• Knowledge of Ontario Government I&IT directives
  
• Experience designing solutions that incorporate digital signatures audit logging and secure document exchange.
  
• Knowledge of metadata structures data dictionaries and enterprise content governance models.
  
• Awareness of emerging trends in enterprise SaaS adoption low-code/no-code platforms and intelligent automation.
  

Core Competencies:

• Strong analytical and problem-solving skills; ability to translate business needs into actionable solution architecture.
  
• Clear communicator with the ability to engage and influence executive business and technical stakeholders.
  
• Collaborative and pragmatic with a delivery-focused mindset and a strong understanding of real-world platform limitations.
  
• Able to work across multiple domains and technologies bringing structure to complexity.
  
• Strategic thinker with a strong sense of architecture governance and solution lifecycle management.
  

Education:

• Bachelor s degree in Computer Science Information Systems Engineering or a related field is required.
  
• Certifications such as ServiceNow Architect TOGAF PMP ITIL or OpenText ECM Specialist are considered strong assets.
  

Requirements

Must Haves:

• 8 Leading the design and implementation of scalable secure and user-centric SaaS solutions (legacy application modernization
  8 Defining and maintaining solution architectures that enable hybrid integration across SaaS platforms legacy applications and cloud infrastructure (e.g. Azure).
• 8 Translating complex business requirements into modular application designs leveraging configuration over customization within platforms like ServiceNow and OpenText.
  
• 8 Designing and overseeing integrations between SaaS platforms and other enterprise systems (e.g. ERP procurement platforms vendor portals) using APIs webhooks middleware and native integration frameworks.
  
• 8 Developing architecture artifacts such as reference models data flows and interface definitions that align with enterprise principles and maximize reuse.
  

Nice to Have:

• ServiceNow (ITSM workflows integration hubs) and OpenText (content services case management records and document workflows) are nice to haves.