CS Trainer
CS Trainer
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Job Description
Your influential mission. You will...
- Design and maintain a comprehensive training program that fosters a motivated knowledgeable and high-performing workforce.
- Oversee the full training lifecycle within the Customer Service Departmentfrom onboarding to ongoing development.
- Conduct onboarding sessions mentoring and coaching for new hires introducing them to company products systems standards and goals.
- Deliver refresher trainings to address performance gaps and support continuous improvement.
- Develop engaging educational materials including presentations video tutorials and other training resources.
- Maintain and update all training content to reflect current processes systems and product changes.
- Create and manage a structured training calendar for departmental learning initiatives.
- Track attendance and maintain accurate training records.
- Evaluate trainee performance provide constructive feedback and recommend further development opportunities.
- Report on training outcomes analyze trends and share insights with relevant stakeholders.
- Identify training gaps and implement innovative methods to enhance learning effectiveness.
- Collaborate with internal teams to align training with company policies procedures and strategic goals.
- Stay informed on systems products and processes to ensure training remains relevant.
- Engage with colleagues across departments to maintain up-to-date knowledge.
- Participate in external training opportunities to support personal and professional growth.
- Welcome feedback to improve training delivery and personal performance.
- Monitor employee satisfaction with training programs and incorporate feedback into future sessions.
- Promote a positive company image and culture through impactful training initiatives.
- Ensure punctuality and professionalism in all training-related activities.
- Report concerns regarding trainee behavior engagement or comprehension to the direct manager.
- Support additional operational tasks as requested by management based on business needs.
Qualifications :
Components for success. You...
- Hold a bachelors degree in a relevant field (such as Education Communication or HR) or bring extensive proven experience in corporate training and development.
- Have at least 1 year of experience in a similar role ideally within a customer service environment.
- Possess strong knowledge and hands-on skills in customer service operations including inquiry handling problem-solving and customer satisfaction strategies.
- Communicate fluently in English (C1 level) both written and spoken and speak Brazilian Portuguese at a native level with excellent communication skills.
- Demonstrate strong computer literacy especially with MS Office tools (Excel Word PowerPoint Outlook).
- Understand customer service principles and best practices and manage customer interactions effectively to resolve issues and ensure satisfaction.
- Extract summarize and present key information clearly and concisely with solid knowledge of business processes and strong presentation skills.
- Meet performance standards across key indicators including customer orientation quality and excellence job knowledge results-driven mindset professionalism integrity trust and commitment time management and punctuality communication skills and technical aptitude.
- Solve problems with creativity and resilience showing patience and adaptability in challenging situations.
Youll get extra points for...
- Thrive in a dynamic fast-paced environment with the ability to multitask prioritize and make sound decisions.
- Demonstrate assertiveness collaborate well in teams and maintain a service-oriented mindset focused on high-quality customer support.
Additional Information :
Thrive in a culture that values...
- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- A commitment to innovation and excellence.
- A diverse and inclusive workplace where everyone is welcome.
- Comprehensive benefits and competitive compensation.
HOW TO APPLY
In addition to your CV please add a brief motivation letter covering your goals your current experience in Customer Support Trainer or related fields and/or working in a corporate environment. You can write it in the comment section at the end of the application page (under your message to the hiring manager).
TEAM NAME HERE
Join the team at our new Brazilian Playtech Managed Services (PTMS) office where we work together to support and enhance our live products and services. Be part of a global dynamic and innovative team that values collaboration continuous learning and excellence.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
