Head of Claims - Group
Head of Claims - Group
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As Head of Claims- Group youll lead the implementation and delivery of TALs claims proposition for a couple of our partners ensuring operational excellence service quality and strong relationships. Youll champion best-practice systems processes and procedures building a reputation for excellence with TAL our customers and our partners.
Your focus will be on achieving core business objectives for both TAL and our partner driving service excellence retention and growth. Youll ensure stakeholders are not just satisfied but delighteddelivering on commitments providing strategic advice monitoring service performance and understanding their broader business and insurance goals.
Youll also foster a high-performing engaged teamattracting and onboarding the right talent embedding strong training and development plans shaping a positive team culture and building capability across Group Life and the wider life insurance business.
In this role you will:
- Lead and strengthen relationships with key stakeholdersensuring TALs commitments to our partner are delivered on time to the highest quality and aligned with their strategic objectives.
- Drive customer-centric claims service delivery meeting all contractual commitments and fostering a culture of continuous improvement.
- Provide leadership on complex claims reinsurance relationships and contract negotiations to ensure optimal outcomes for TAL and our partners.
- Collaborate across TAL to support new products and enhancements ensuring processes are efficient effective and customer-focused.
- Represent TAL as an industry leader through thought leadership conference participation and media engagement in partnership with Corporate Affairs and Marketing.
Qualifications :
- 7 years experience in a senior role within Financial Services or Insurance.
- Proven commercial acumen with strong strategic and operational insight.
- Exceptional leadership skills with the ability to inspire and engage teams.
- Sound knowledge of Super Funds key industry partners and (preferably) reinsurance operations.
- Strong organisational and time management skills with the ability to deliver in a fast-paced environment.
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
- An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
- Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
- Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
